Ian Thomas
Business Analysis
Haarlem,Netherlands
Summary
Seasoned Business Analyst offering 18 years of Business Analysis industry success. Expert on business and systems requirements elicitation, process mapping, leading & nurturing teams of business analyst. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Senior IT Business Analyst
EVBox
11.2022 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Strategy Manager – Payments
OVO Group
04.2021 - 10.2022
- Managed and maintained a backlog of end to end payment related strategies.
- Played an instrumental role in driving company-wide culture shift towards embracing innovation and adaptability, ultimately resulting in a more agile organization better equipped to respond effectively to ever-changing market dynamics as they arise.
- Designed a robust direct debit review calculation to ensure accurate repayment recommendations, considering future forecasting and account balances.
- Led the strategy to support customers with an ability to pay by creating an award winning Open Banking tool, supported by Experian and Aryza.
- Presented regular progress updates to senior leadership, facilitating informed decision-making regarding resource allocation and strategic direction setting.
- I provided insight and recommendations to drive process improvements to working capital, processes and customer experience.
- Managed strategic partnerships with external vendors, ensuring successful project delivery within time and budget constraints.
- Identified potential risks and developed mitigation plans, minimizing negative impacts on project timelines or budgets while maximizing overall success rates of initiatives undertaken.
- Implemented data-driven decision-making processes to improve accuracy in forecasting and planning efforts.
Business Analyst
Spindogs
09.2020 - 03.2021
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Business Analyst
Centrica
01.2012 - 09.2019
- I carried out requirements elicitation, produced documentation using a variety of techniques, i.e., narrative, data flow diagrams.
- Identified patterns and trends in large data sets and provided actionable insights.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Collaborated with directors, programme & project managers, business partners, SMEs and IT partners.
- Developed and shared business change collateral (tools, templates) with the team and provided guidance in their use.
- Contributed towards the changes and improvements to the BA function, ensuring best practice.
Varying Positions
Centrica
08.2006 - 01.2012
- I held a variety of roles and gained a broad experience during my career at Centrica: Customer Service Advisor, Test Analyst, Product Owner, Process Manager.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- I managed payments processing and payment plan set up through inbound related phone calls and emails.
- Developed and implemented test plans, created test scenarios, personas and wireframes.
- Supported in Agile and Waterfall software development projects and programmes.
Education
High School Diploma -
Glyn Derw High School
Cardiff, UK 04.2001 -
Skills
Training
- Complete Fundamentals in Business Analysis
- Business Benefits Realization Foundations
- Business Process Modelling
- Business Analysis – Key Definitions & Strategy Analysis
- Advanced Business Analysis - Elicitation & Analysis
- Confluence / Jira
- Saleforce
- SAP (Utilities and Services)
- Miro / Lucidchart
- Microsoft / Google
Certification
Advanced Business Analysis: Elicitation & Analysis
Timeline
Advanced Business Analysis: Elicitation & Analysis
03-2024
Business Analysis: Key Definitions and Strategy Analysis
03-2024
Business Process Modelling
03-2024
Business Benefits Realization Foundations
02-2023
What is Business Analysis?
02-2023
Senior IT Business Analyst
EVBox
11.2022 - Current
Strategy Manager – Payments
OVO Group
04.2021 - 10.2022
IQBBA - Business Analyst
01-2021
The Complete Business Analysis Fundamentals Course
01-2021
Business Analyst
Spindogs
09.2020 - 03.2021
Business Analyst
Centrica
01.2012 - 09.2019
Varying Positions
Centrica
08.2006 - 01.2012
High School Diploma -
Glyn Derw High School
04.2001 -
Similar Profiles
Madalina BuzduganMadalina Buzdugan
Director of Sustainability at EVBoxDirector of Sustainability at EVBox
Shirley BeilinShirley Beilin
Senior Product Manager - Residential EV Charging at EVBoxSenior Product Manager - Residential EV Charging at EVBox
Bryan CruzBryan Cruz
Logistics Technician at EVBoxLogistics Technician at EVBox