Humnah Haroon
Amsterdam
Overview
1
1
year of professional experience
Work history
Night Receptionist
Nasec
Amsterdam
09.2023 - 09.2024
- Provided superior customer service by promptly addressing guest inquiries.
- Maintained a clean, welcoming reception area for positive first impressions.
- Assisted guests with luggage to enhance overall satisfaction.
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Effectively communicated with morning staff to ensure seamless shift changes.
- Handled cash transactions for room payments and additional services.
- Attended to guest complaints swiftly, resolving issues professionally and amicably.
- Upheld company policies whilst delivering high level of customer service.
Education
Bachelor of Business Administration - Marketing
Amsterdam University of Applied Sciences
Amsterdam 09.2022 -
Skills
- Customer service
- Reservation software proficiency
- Check-In procedures
- Billing processes
- Check-Out management
- Hotel policy knowledge
- Guest data confidentiality
- Time management
Languages
English
Advanced (C1)
Dutch
Intermediate
Urdu
Proficient (C2)
Timeline
Night Receptionist
Nasec
09.2023 - 09.2024
Bachelor of Business Administration - Marketing
Amsterdam University of Applied Sciences
09.2022 -