Overview
Work history
Education
Skills
Languages
Timeline
Generic
Humnah Haroon

Humnah Haroon

Amsterdam

Overview

1
1
year of professional experience

Work history

Night Receptionist

Nasec
Amsterdam
09.2023 - 09.2024
  • Provided superior customer service by promptly addressing guest inquiries.
  • Maintained a clean, welcoming reception area for positive first impressions.
  • Assisted guests with luggage to enhance overall satisfaction.
  • Managed reservations, ensuring all bookings accurately recorded and confirmed.
  • Dealt efficiently with late-night check-ins for smooth transition into accommodation.
  • Effectively communicated with morning staff to ensure seamless shift changes.
  • Handled cash transactions for room payments and additional services.
  • Attended to guest complaints swiftly, resolving issues professionally and amicably.
  • Upheld company policies whilst delivering high level of customer service.

Education

Bachelor of Business Administration - Marketing

Amsterdam University of Applied Sciences
Amsterdam
09.2022 -

Skills

  • Customer service
  • Reservation software proficiency
  • Check-In procedures
  • Billing processes
  • Check-Out management
  • Hotel policy knowledge
  • Guest data confidentiality
  • Time management

Languages

English
Advanced (C1)
Dutch
Intermediate
Urdu
Proficient (C2)

Timeline

Night Receptionist

Nasec
09.2023 - 09.2024

Bachelor of Business Administration - Marketing

Amsterdam University of Applied Sciences
09.2022 -

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Humnah Haroon