Humnah Haroon
Amsterdam
Overview
1
1
year of professional experience
Work history
Night Receptionist
Nasec
Amsterdam
09.2023 - 09.2024
- Provided superior customer service by promptly addressing guest inquiries.
- Maintained a clean, welcoming reception area for positive first impressions.
- Assisted guests with luggage to enhance overall satisfaction.
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Effectively communicated with morning staff to ensure seamless shift changes.
- Handled cash transactions for room payments and additional services.
- Attended to guest complaints swiftly, resolving issues professionally and amicably.
- Upheld company policies whilst delivering high level of customer service.
Education
Bachelor of Business Administration - Marketing
Amsterdam University of Applied Sciences
Amsterdam 09.2022 -
Skills
- Customer service
- Reservation software proficiency
- Check-In procedures
- Billing processes
- Check-Out management
- Hotel policy knowledge
- Guest data confidentiality
- Time management
Languages
English
Advanced (C1)
Dutch
Intermediate
Urdu
Proficient (C2)
Timeline
Night Receptionist
Nasec
09.2023 - 09.2024
Bachelor of Business Administration - Marketing
Amsterdam University of Applied Sciences
09.2022 -
Similar Profiles
Martyna ImosaMartyna Imosa
Waitress at Broodjeszaak De Nieuwe RaiWaitress at Broodjeszaak De Nieuwe Rai
Shelby LaMontShelby LaMont
Softball Instructor at Out of The Park SoftballSoftball Instructor at Out of The Park Softball
Sjetreysia DoradeSjetreysia Dorade
Customer Service Specialist at KPNCustomer Service Specialist at KPN
Lea Koben EnabiLea Koben Enabi
Restaurant Team Member at Hospitality & Restaurant ServiceRestaurant Team Member at Hospitality & Restaurant Service
Ismail SowunmiIsmail Sowunmi
Night receptionist at Mama ShelterNight receptionist at Mama Shelter