SAP SD/ S4Hanna
Hubert Pawłowski
Kraków
Summary
Experienced in overseeing timely and high-quality product delivery throughout supply chains. Utilizes proactive communication and problem-solving to ensure supplier performance and resolve issues. Demonstrates a proven track record of fostering strong supplier relationships and coordinating effective logistics operations.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Delivery Assurance Specialist
Shell Business Operations
09.2022 - Current
- Daily operations to assure fuel delivery to retail stations in DACH region, constant contact and cooperation with various stakeholders
- Being support for TL, taking care of shift plan in case of absence of team members
- Providing trainings for new joiners
- BCP focal point
- Haulier master data set-up
- Delivery of associated trainings
- Post schedule amendment and optimization of delivery plans
- Point of contact for tech support for retail gas stations
- Taking part in process improvement projects (CI)
- Taking part in process improvement projects (CI/LEAN)/ project SPACEX
- Taking part in CI project Blue Zone (Retail sites stockouts analysis)
- Completing Shell Development Academy
Delivery Assurance Advisor
Shell Business Operations
01.2020 - 09.2022
- Daily operations to assure fuel delivery to retail stations in DACH region, constant contact and cooperation with various stakeholders
- Haulier master data set-up
- Delivery of associated trainings
- Post schedule amendment and optimization of delivery plans
- Point of contact for tech support for retail gas stations
- Taking part in process improvement projects (CI)
Senior Customer Service Specialist
Petronas Lubricants
05.2018 - 12.2019
- Being in permanent contact with logistics to coordinate deliveries
- Responsible for key customers – control over EDI orders, removing blocks, keeping customers updated about backlog, being in contact with logistics and warehouses to keep order to deliver process continually ongoing
- Responsible for transition of company processes from Germany and Belgium to Poland
- Taking part in introduction process of new working environment SAP S/4Hana -mapping of processes (Weekly meetings with Accenture to help with implementation of S/5Hana)
- Representing customer service department during meetings with company partners and Logistics companies
- Managing sales orders in SAP - Being responsible for order entry in SAP
- Contact with customer and production plants
- Providing trainings for new joiners
Senior Customer Service Executive
PerkinElmer Shared Services sp. z o.o.
06.2016 - 05.2018
- Being internal trainer within company for new joiners
- Being support for team leader
- Follow up on late/back to stock orders
- Taking part in meetings related to logistics tasks
- Being SAP support for new joiners
- Being responsible for follow up on diagnostics orders
- Managing sales orders in SAP
- Being responsible for order entry in SAP
- Provide service and support to customers
- Contacting manufacturing plants all over the world
- Follow up on orders of high value analytical devices -
- Solving issues related to quality or deliveries
- Organizing returns an replacements
Customer Service Executive
PerkinElmer Shared Services Sp. Z O.o.
06.2015 - 06.2016
- Managing sales orders in SAP
- Being responsible for order entry in SAP
- Contacting manufacturing plants all over the world
- Provide service and support to customers
- Follow up on orders of high value analytical devices
- Solving issues related to quality or deliveries
- Organizing returns an replacements
Customer Service Specialist
Intelenet
08.2011 - 03.2015
- Resolved customer complaints and addressed emergency requests and needs.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
- Assisted in the development of departmental goals and objectives, contributing to overall call center success and growth.
- Reduced call wait times by efficiently managing high volume of inbound calls and providing timely solutions to customer concerns.
- Utilized CRM software to track customer interactions, enabling more personalized service during follow-up communications.
Education
Post-Graduate Studies - Logistics Systems in Companies
Cracow School of Business CUE
Kraków 08.2020 - 09.2021
Master of Arts - German Language And Literature
Jagiellonian University of Cracow
Kraków 05.2004 - 09.2009
Skills
Lean principles
Delivery scheduling
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking Abilities
Excellent communication
Decision-making
Problem-solving aptitude
Personal Information
Date of Birth: 10/26/85
Software
MS Office
Certification
Fundamentals of Supply Chain Menagement
Interests
Sailing
Winter sports
Traveling
Cycling
Timeline
Delivery Assurance Specialist
Shell Business Operations
09.2022 - Current
Fundamentals of Supply Chain Menagement
09-2021
Post-Graduate Studies - Logistics Systems in Companies
Cracow School of Business CUE
08.2020 - 09.2021
Delivery Assurance Advisor
Shell Business Operations
01.2020 - 09.2022
Senior Customer Service Specialist
Petronas Lubricants
05.2018 - 12.2019
Senior Customer Service Executive
PerkinElmer Shared Services sp. z o.o.
06.2016 - 05.2018
Customer Service Executive
PerkinElmer Shared Services Sp. Z O.o.
06.2015 - 06.2016
Customer Service Specialist
Intelenet
08.2011 - 03.2015
Master of Arts - German Language And Literature
Jagiellonian University of Cracow
05.2004 - 09.2009
Desutsches Sprachdiplom Stuffe II
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