Hi, I’m
Hossein Shojaei
Arnhem
Summary
An employee with 14 years of experience who is detail-oriented, organized, and precise. Work quickly to meet tight deadlines. A team player who is eager to contribute to the success of the company.
Overview
16
years of professional experience
2
years of post-secondary education
5
Certificates
3
Languages
Work History
Tejarat BankAhwaz
IT Support Engineer
12.2008 - 12.2022
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to IT technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
Behbahan Technical ComplexBehbahan
Teacher
01.2007 - 12.2007
Job overview
- Teaching basic computer science courses at Behbahan Technical Complex.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
Education
KWPHCAhvaz
Bachelor of Science from Software Technology Engineering
12.2011 - 12.2013
Skills
Computer Networkingundefined
Certification
CCNA Routing & Switching, Isiran Institute , Ahvaz
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AWS Cloud Practitioner Essentials, Edx
01-2023
Linux Basics: The Command Line Interface, Edx
12-2022
C Programming: Using Linux Tools and Libraries, Edx
11-2022
Training of CompTIA Network+ course, Douran institute, Ahvaz
04-2021
CCNA Routing & Switching, Isiran Institute , Ahvaz
01-2014
KWPHC
Bachelor of Science from Software Technology Engineering
12.2011 - 12.2013
IT Support Engineer
Tejarat Bank
12.2008 - 12.2022
Teacher
Behbahan Technical Complex
01.2007 - 12.2007
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