Hong-Ling Chi

• Managing SAP FICO and FSCM Global Template rollouts to regional offices,
• Responsible for SAP HANA implementation, migration and upgrade. Projects range from medium to large scale, with durations of 6-12 months. Budget between EUR 250 k - 2 mln. Managing multiple projects simultaneously.
• Ensuring achievement of project goals, objectives and benefits.
• Proactively managing changes in project scope, identifying potential issues and risks, and advising on contingency plans
• Managing multiple projects concurrently and delivery against established timelines, scope, and budget
• Tracking and reporting progress to Steering Committee and Stakeholders
• Deliver comprehensive reporting and documentation to facilitate informed decision-making by Project Portfolio Board
• Ensuring knowledge transfer and documentation of solution to Support Organisation
• Actively contributing to professionalize and elevate performance of the Centre of Excellence SAP & Group Reporting Department
• Collaborating with PMO office to ensure compliance with project management standards and guidelines.

• Worked on various IT Project-, Program and Interim Management roles, responsible for IT Transformation, System Implementations, Managing DevOps and European tenders. Duration of projects around 12 months. Budget between EUR 500 k - 3 mln. Smaller projects were managed concurrently.
• Developed Project Plans and strategy based on business requirements and priorities
• Worked with project sponsors to define scope, success criteria, budget and resources
• Coordinated entire project implementation, i.e. Requirements analysis, Design, Build, Test, Data Migration, Training, Deploy, Go-Live and Transition to Support
• Ensuring adoption of solution by Business and managing change requests
• Coaching of team and junior project managers
• Managed timelines, priorities and resources
• Managed risks, issues and mitigating actions
• Engaging Steering Committee for guidance and key decisions
• Managed Reporting and Expectations of management and stakeholders
• Manages internal and external suppliers according to agreed SLAs and KPIs
• Managed European tender processes
• Introduced Agile way of working within teams
• Driving business processes optimisation
• Alignment with Program Office and Portfolio Management
• Setting up portfolio management within departments aligned with central portfolio management

• Responsible for Project Management and Implementation of complex cross functional Systems and Transformation projects.
• Integration with SAP HR, incl. TotalView, Contingent Workers Solution, Verzuimsignaal, Manus+ and RAET payroll provider.
• Strong focus on Stakeholder Management, Process Optimization and Data Analytics.
• Duration of projects between 6 -12 months. Average budget EUR 1,5 mln.
• Delivering Rollout of SAP HR module incl. Performance Management and integration with third party HR solutions incl. Payroll, Recruiting, Learning, Reward and Health and Safety and integration with other functions eg. Finance, Supply Chain and IT
• Responsible for initiation and implementation during entire project cycle, i.e. Feasibility Study, Impact Assessment, Mobilising, Planning, Analysing local business needs, Designing global process and system standards, managing Design, Test, Deploy, Go Live and Transition to Support
• Responsible for planning, budgeting and managing resources
• Stakeholder Management and status reporting to Steering Committee
• Driving Transformation, Change and Training activities
• Established collaboration with Global Center of Excellence and Process Governance in delivering Global projects in regional offices
• Aligning with IT Services and Systems teams to achieve continuous optimisation and maintenance of all systems, processes and services
• Working together with offshore support teams and external vendors and ensuring that agreed SLAs and KPIs are met

• Responsible for managing and implementing various Global HR Systems, Transformation, Merger & Acquisition projects.
• Managing rollout of Global Template in regional offices in Hungary, UK, Ireland, Romania, Italy and New Zealand. Duration of project around 12 months. Budget EUR 3 mln.
• Responsible for implementing Global HR Processes, System functionalities covered by Global Standards (Global Template)
• Delivered entire project cycle, i.e. Mobilise, Plan, Analyse, Design, Test, Training, Deployment, GoLive and Transition to Support
• Running Analyse workshops, gathering business requirements and manage Fit-Gap sessions
• Managed Functional and Configuration Designs
• Coordinated full Test Cycles and Data Migration activities
• Driving Change, Transformation and Training activities
• Managing stakeholder expectations with local operating companies
• Status reporting to Executive Program manager and Steering Committee.
• Merger and Acquisition of Cable and Wireless Worldwide, responsible for integration of 6500 employees in Vodafone HR systems and processes
• Managing all HR modules, i.e. Personnel management, Organisation management, Learning and Development, Performance Management, Payroll, Benefits and Compensation, Recruitment.
• Managing integration with other modules, eg. Environment Health and Safety, Finance and Accounting and Supply Chain.
• Working together with offshore support teams and external vendors on Design and Delivery of system development and configuration aligned to business requirements
• Ensuring that agreed SLAs and KPIs are met
• Drive synergies and consistent implementation practices across various countries

Worked on large, complex projects at various clients including:

Shell, The Hague, The Netherlands

• Contributed to the Shell oneHealthIT Program.
• Responsible for the Harmonisation and Optimisation of Shell’s Health & Safety Processes on a Global scale
• Implementation of SAP Environment Health and Safety module.
• Managed stakeholder expectations and aligned local business requirements with SAP Environment Health & Safety functionalities

ESA, Noordwijk, The Netherlands

• Worked as Product Test Lead at ESA FINREF Program, complex all-round SAP project including Implementation of SAP modules FIN, SCM and HR.
• Responsible for delivery of Product and User Acceptance Test phase
• Coordinated Test team of 36 employees during Test phase.

GDF Suez, Arnhem, The Netherlands

• Responsible for Delivery and Sesign of SAP Global Template for Performance Management.
• Global Template included Integration with on-premise, bespoke Reward Solution.
• Conducted Analyse and Design workshops with stakeholders from Germany, Belgium and The Netherlands to gather their requirements and input.

• Established Outsourcing of European Personnel Administration, Organisation Management and Global Reporting to Shared Service Center in Bangkok, Thailand
• Designed and optimized business processes, developed work instructions, FAQs and managed timelines
• Communication and Stakeholder Management between European Management and Shared Service Center in Bangkok
• Team lead of Data Management and Reporting Team at Shared Service Centre.
• Coaching local team and ensuring KPIs and team targets are met