Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
BusinessAnalyst
Holly Cox

Holly Cox

Rebecca
Southampton,Hampshire

Summary

Well presented, punctual, agile and adaptable Service Administrator with a stellar work history, motivational approach and upbeat nature. As an International, having lived in England, Spain, Mexico and Germany, I'm looking to obtain a position where outstanding communication, language and problem-solving talents can be fully utilised. Proactively dedicated to complete knowledge of company products and services for optimised customer service while simultaneously seeking training and development opportunities. Well versed in sales, personnel management and inventory management. Proven background in providing supervision to associates and enhancing customer experiences by employing service-oriented behaviours.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Service Account Administrator in Global Trade

GEA Process Engineering Ltd.
05.2023 - Current
  • Cultivated positive relationships with 50+ vendors in German and English to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information from 6 different reports into database system.
  • Collaborated in regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly..
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Deputy Manager

Bijou Brigitte
11.2021 - 01.2023
  • Maintained, documented and presented progress & income reports to leaders.
  • Assisted senior manager with payroll, scheduling and cash deposits and receipts.
  • Greeted and assisted customers with questions, concerns and purchasing needs.
  • Pursued every opportunity to learn about Bijou Brigitte business at all levels and improve team member support.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.

Shop Manager

MyStory Tattoo Studio
10.2020 - 10.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established objectives to offer team members a clear roadmap to help company achieve overall goals.
  • Managed purchasing, sales, online marketing and customer account operations efficiently.
  • Managed socials.

Kitchen Helper

LHR Betriebs UG
04.2020 - 09.2020
  • Managed time to juggle waitressing and preparing food simultaneously with ease.
  • Prepared and presented food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organised kitchen stations to promote team efficiency and maximise productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Customer Service Representative

TTEC
03.2017 - 01.2020
  • Provided primary customer support to internal and external customers in various campaigns throughout my time in the company.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team
    goals through effective client satisfaction rates.

Wholesale Manager

Casa Textil
01.2016 - 12.2016
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Used Excel to document sales activities and sales pipelines.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Modeled for brand.

Education

A Level: English Language And Literature -

CloudLearn
Online
04.2024 - Current

GCSE -

IES Catalina De Lancaster
Segovia, Spain
09.2008 - 07.2012

Skills

    Staff Management

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Hobbies

  • Drawing, painting
  • Dancing
  • Yoga
  • Poetry, writing

Timeline

A Level: English Language And Literature -

CloudLearn
04.2024 - Current

Service Account Administrator in Global Trade

GEA Process Engineering Ltd.
05.2023 - Current

Deputy Manager

Bijou Brigitte
11.2021 - 01.2023

Shop Manager

MyStory Tattoo Studio
10.2020 - 10.2021

Kitchen Helper

LHR Betriebs UG
04.2020 - 09.2020

Customer Service Representative

TTEC
03.2017 - 01.2020

Wholesale Manager

Casa Textil
01.2016 - 12.2016

GCSE -

IES Catalina De Lancaster
09.2008 - 07.2012

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