Henrietta Billard
Isle Aux Morts
Summary
Dynamic professional with extensive experience at Marine Atlantic, excelling in crew training and compliance. Proven ability in deadline management and employee relations, enhancing team performance and guest satisfaction. Skilled in document management and effective communication, consistently fostering a positive work environment while resolving conflicts efficiently.
Overview
25
25
years of professional experience
Work History
Crew Clerk
Marine Atlantic
02.2018 - Current
- Expedited the onboarding process for new crew members by providing comprehensive training and ongoing support.
- Ensured compliance with company policies and procedures through diligent monitoring of crew activities.
- Managed time-sensitive projects under tight deadlines, prioritizing tasks according to importance and urgency.
- Maintained effective team member communication.
- Contributed to a positive work environment by resolving conflicts and addressing concerns professionally and effectively.
Timekeeper
Marine Atlantic
06.2010 - 02.2018
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
Assistant Steward
Marine Atlantic
07.2000 - 07.2010
- Maintained a clean and organized working area, ensuring a welcoming atmosphere for guests.
- Ensured proper sanitation procedures were followed at all times
- Collaborated with other Assistant Stewards to complete daily tasks efficiently while maintaining high-quality service standards.
- Handled guest complaints professionally, working closely with supervisors to resolve issues in a timely manner.
- Enhanced guest satisfaction by providing exceptional service and promptly addressing concerns.
Education
Certificate - Financial Accounting
West Viking College
Corner BrookCertificate - Marketing Management
West Viking College
Corner Brook, NLSkills
- Maintaining confidentiality
- Deadline management
- Employee relations
- Task delegation
- Document management
- Crew scheduling
- Spreadsheet creation
- Training support
- Willing to learn
- Punctual and reliable
- Customer relationships
- Verbal and written communication
Timeline
Crew Clerk
Marine Atlantic
02.2018 - Current
Timekeeper
Marine Atlantic
06.2010 - 02.2018
Assistant Steward
Marine Atlantic
07.2000 - 07.2010
Certificate - Financial Accounting
West Viking College
Certificate - Marketing Management
West Viking College