Hendra Sin
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Warehouse Associate / Team Support
Amazon Pacific- Holdings Private Limited
09.2022 - 07.2023
- Covering the team lead for their meetings and leaves.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Technical and Operations Manager
Nanotec Preventive Healthcare Pte. Ltd.
05.2017 - 11.2021
- Start to research and implement an anti-microbial additive into everyday products.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Working with the marketing team on products.
- Liaising with the manufacturer in Malaysia to ensure that product samples, design, and delivery are done in a timely manner.
- Sourcing samples of different products and their specifications to try to figure out if the technology will work with the product.
- Sourcing quotations for different chemicals needed for the technology.
Technical and Operations Manager
Skainom Pte. Ltd.
05.2017 - 09.2020
- Worked closely with our advisor, ophthalmologist, and eye specialist, Dr. Richard Fan, together with the eye grading team, to group the different symptoms of eye diseases for the feeding of the A.I.
- Recce the event location at which the company will set up and be there to set up on the event day.
- The company attended events to promote and introduce the A.I., which, like Eyetes, plays a role in the knowledge of eye symptoms when questions are raised by the public.
- I was also sent to Milan to attend the MIDO event, and to Bangkok for the APAO conference to link up with industry specialists.
- Developed and implemented strategies to maximize customer satisfaction.
Head Of Operations
Eyetes Pte. Ltd.
05.2017 - 06.2019
- Worked together with the marketing team to ensure the camera bought by the company is sent to clinics that have partnered with us.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Training clinic staff to use the camera and the quality of images needed to achieve the correct image results.
- Ensuring the website from which the images are sent must be HTTPS or HIPAA compliant to protect patients' data.
- All complaints will be handled in a timely and urgent manner, as all complaints are important and show the commitment of the company.
- Participating in several events, answering questions from the public, and educating them about the various eye symptoms shows the level of understanding and knowledge we have, which gives the public confidence in what we are doing.
Education
Nitec - Automotive Technology
Institute of Technical Education West Balestier
01.2004
N-Level - undefined
Woodlands Ring Secondary School
01.2001
Skills
Interpersonal
Team Player
Office Management
Operations
Warehouse logistics
Operations management
Customer service
Performance monitoring
Team leadership
Management
Client relations
Vendor sourcing
Certification
IT Certification (Express IT)
Interests
Gaming, Anime, Comedy, Light Novel, Manga
Timeline
Warehouse Associate / Team Support
Amazon Pacific- Holdings Private Limited
09.2022 - 07.2023
Technical and Operations Manager
Nanotec Preventive Healthcare Pte. Ltd.
05.2017 - 11.2021
Technical and Operations Manager
Skainom Pte. Ltd.
05.2017 - 09.2020
Head Of Operations
Eyetes Pte. Ltd.
05.2017 - 06.2019
N-Level - undefined
Woodlands Ring Secondary School
Nitec - Automotive Technology
Institute of Technical Education West Balestier