Helena Martins
Summary
I worked with adults, with kids, with a lot kind of people, and can easily say that I get along with everyone. I always try to give good vibes to my colleges, so everyone is happy and motivated at work. I always find solutions to the problems, and try to think outside the box!
Overview
15
15
years of professional experience
Work History
Waitress
Loetje
03.2022 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Manager of "Wok to walk"
Platform
04.2018 - 01.2022
- Managing people, organizing shifts, placing orders, managing stocks, tidying up warehouses
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waitress
Seabourn CRUISE SHIP
03.2018 - 04.2018
Internship with mental personal
Group of intervention and rehabilitation Activ (GIRA)
11.2015 - 08.2016
- Interact with users in the problems encountered, Realization of the Project of skills Professional, Realization of activities with the users
Sociocultural animator
Jovens Associados de Vialonga
06.2016 - 07.2016
- Animator senior of Holiday camps
- Go along with kids, and make activities for them.
Waitress and Bartender
Bacalhau da Praça BY Chefe Cordeiro
08.2014 - 01.2016
- I do all the necessary task for the proper functioning of the Restaurant/Bar
Sociocultural animator
Jovens Associados de Vialonga
05.2014 - 08.2014
- Animator senior of Holiday camps
- Go along with kids, and make activities for them.
Internship with childrens
School Arnaldo Louro
05.2014 - 05.2014
- Make activities with them, Make every day reports about their behavior
Barmaid (night club)
Aktual
03.2014 - 05.2014
- Waitress and Bartender, I do all the necessary task for the proper functioning of the Restaurant/Bar.
Collaborator
Restaurant CHURITA
01.2013 - 01.2013
- Waitress and Bartender, I do all the necessary task for the proper functioning of the Restaurant/Bar.
Collaborator of Store
FNAC
01.2010 - 02.2010
- Give information about photography products, Put the product in the shelves
Education
Course of psychosocial support -
School Technic Psychosocial of Lisbon
05.2016
Course of photography -
School E.B 23 de Vialonga
05.2011
Skills
- Good communication skills gained through experience with vulnerable populations, excellent ability to contact children/adults acquired through professional internships
- Good relationship with multidisciplinary teams, good empathy and teamwork
- Very pro active
Customer Service
Handling Complaints
Personal Information
- Date of Birth: 08/13/95
- Gender: Female
- Nationality: Portuguese
Languages
Portuguese
Native language
Spanish
Advanced
C1
English
Proficient
C2
Timeline
Waitress
Loetje
03.2022 - 08.2024
Manager of "Wok to walk"
Platform
04.2018 - 01.2022
Waitress
Seabourn CRUISE SHIP
03.2018 - 04.2018
Sociocultural animator
Jovens Associados de Vialonga
06.2016 - 07.2016
Internship with mental personal
Group of intervention and rehabilitation Activ (GIRA)
11.2015 - 08.2016
Waitress and Bartender
Bacalhau da Praça BY Chefe Cordeiro
08.2014 - 01.2016
Sociocultural animator
Jovens Associados de Vialonga
05.2014 - 08.2014
Internship with childrens
School Arnaldo Louro
05.2014 - 05.2014
Barmaid (night club)
Aktual
03.2014 - 05.2014
Collaborator
Restaurant CHURITA
01.2013 - 01.2013
Collaborator of Store
FNAC
01.2010 - 02.2010
Course of photography -
School E.B 23 de Vialonga
Course of psychosocial support -
School Technic Psychosocial of Lisbon
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