Heather Williams
SUMTER
Summary
Dynamic leader with proven expertise in food service and security, notably at IHOP and Advance Private Police. Excelled in enhancing customer satisfaction, reducing waste by 20%, and ensuring safety. Skilled in Microsoft Excel and team collaboration, adept at fostering positive environments and driving operational excellence. Achieves remarkable results through complaint handling and safety training.
Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Diligent with comprehensive background in overseeing waitstaff operations and ensuring exceptional customer service. Successfully managed team schedules and implemented training programs. Demonstrated strong leadership and communication skills to maintain smooth restaurant functions.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
IHOP
11.2019 - 12.2020
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Directed food preparation and cooking activities to meet health and safety standards.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
Security Officer
Advance Private Police
11.2018 - 03.2019
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Waitress
Valley Cafe
07.2012 - 09.2017
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Swansea High
Swansea South Carolina05-2007
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Food and beverage service
- Relationship building
- Food safety
- Hygiene standards
- Conflict resolution
- Inventory controls
- Greeting and seating guests
- Food presentation
- Critical thinking
- Cash handling
- Opening and closing procedures
- Food safety understanding
- Safety training
- Payment acceptance
- Team collaboration
- Supply ordering
- ServSafe food manager
- High volume dining
- Food delivery oversight
- Reservations coordination
- Work area inspection
- Inventory control
- Service training
- Microsoft Excel
- Point of sale POS software
- Data entry software
- Operational reporting
Timeline
Waitress Supervisor
IHOP
11.2019 - 12.2020
Security Officer
Advance Private Police
11.2018 - 03.2019
Waitress
Valley Cafe
07.2012 - 09.2017
High School Diploma -
Swansea High
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