Heather O'Reilly
St. John's
Summary
Results oriented leader with a proven track record of successfully managing a company under a unionized workforce. Adept at strategic planning, fostering collaborative relationships, and creative problem resolutions to drive success. Seeking to leverage my skills in labour relations and team management to support the objectives of a progressive organization.
Overview
10
10
years of professional experience
Work History
General Manager
Purity Factories Ltd.
02.2020 - 01.2023
- Managed a team of department heads, overseeing and providing strategic direction for a workforce of approximately 65 union and non-union employees.
- Secured funds for various projects through effective proposal writing and submission.
- Collaborated with cross-functional teams to gather necessary information for grant applications.
- Cultivated strong relationships with industry associates to ensure the company’s long-term success
- Streamlined inventory management to minimize waste and ensure optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new products, coordinating between departments to ensure unified approach and timely delivery.
- Recruited new team members, and assisted in the hiring process
- Interacted with customers to build connections, nurture relationships and secure brand loyalty.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Successfully negotiate and manage union contract on behalf of management, balancing company objectives with employee interests to promote collaborative labour relations and maintain compliance with legal and regulatory standards
Marketing Director
Purity Factories Ltd.
02.2017 - 02.2020
- Collaborate extensively with marketing team to revamp the company website and successfully launch multiple social media platforms, enhancing online presence and engagement
- Launched and managed a merchandise line, overseeing all aspects of shipping, handling and customer inquiries to ensure a seamless shopping experience
- Developed and implemented marketing strategies to increase sales and profitability and target new markets.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Represented the company at trade shows by managing booth operations, targeting new markets, and assisting sales in the integration of new resale lines
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
Administrative Assistant
Purity Factories Ltd.
07.2013 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Entered customer orders into system for processing, ensuring precise pricing and shipping shipping accuracy
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
Education
BBA - Business
Memorial University of Newfoundland
St John's, NL09-2013
Skills
- Creative problem resolution
- Team player
- Efficient multi-tasker
- Relationship building
- Labor cost controls
- Process improvements
- Strategic planning
- Contract negotiations
Languages
French
Limited Working
Interests
I am actively engaged in a variety of sports and physical activities including soccer, ultimate frisbee, and yoga I also appreciate slower-paced pursuits such as reading and painting
Timeline
General Manager
Purity Factories Ltd.
02.2020 - 01.2023
Marketing Director
Purity Factories Ltd.
02.2017 - 02.2020
Administrative Assistant
Purity Factories Ltd.
07.2013 - 02.2017
BBA - Business
Memorial University of Newfoundland
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