Héctor Barrón Díaz
Business Development And Innovation Engineer
Gral Escobedo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer service representative
Nelson Global Products
05.2021 - Current
- Customer and Plan Communication Forecasting
- Order Management
- Systems and process capability
Sales Specialist
LS Automotive Mexico
11.2020 - 05.2021
- Verify customer requisitions
- Manage inventory
- Start Production planning by customer
- Schedule transportation for deliveries
- Review clients' needs and production rates in clients' portal
- Review the necessary daily materials to complete quotas
Supply planner
Signify
07.2019 - 02.2020
- Translate sales plans forecast into strategic supply plan & provide timely forecast visibility to SAP
- Performs "what if" analysis and rough-cut capacity planning for potential opportunities to establish projected shipment dates
- Develop and manage the products Master Plan (MPS) in an outsourced environment
- Communicate effectively with Scheduling and Fulfillment teams on delivery commitments and Schedule changes
Planner
Nitto Denko Automotive De México
09.2018 - 06.2019
- Production Plan (ERP - JD Edwards)
- Require raw material from external warehouse
- Demand Analysis
- Production compliance
- Capacity analysis
Forecast's Analyst
Nitto Denko Automotive De México
03.2018 - 09.2018
- Forecast development according Customers requirements
- Follow-up to Customer Sales Order by Customers and assure Delivery dates
- Follow-up to Customer Sales Order that are Out of Lead Time
- Customer invoicing
- Delivery plan fulfilment
- Inventories control
- Work team with Production and Purchasing team to achieve on time Customer orders
- Follow-up to increases and decreases on Customer Forecast
Demand planner
LG Electronics Monterrey S.A. de C.V.
09.2016 - 03.2018
- Planning Demand about Refrigerator division
- Sales forecast analyze
- Feedback with customers
- Loading and Shipment Progress Follow-up
- On time delivery to customers analyze
- Weekly meeting about Shipment plan
- New Products Introduction and End Of Life supervision to the models
- Inventory management to prevent product for more than 3 months
- SKU reduction according profit and customer request
- S&OP development
- Daily files management to achieve internal KPI's
Supply Chain Management's Intern
LG Electronics Monterrey S.A de C.V.
02.2016 - 09.2016
- Master Purchase Orders, Sales and Inventory Management
- On Time Delivery report and management
- Sales Forecast management
- Internal Sales management
- Support to Demand area
- Department and Leader budget management
Improvement Projects Coordinator
American Standard
11.2014 - 10.2015
- Induction to new employees
- Smart Team project's development and follow-up
- Smart Team's events development and coordination (National and Local)
- Work's instruction development for new process
- Support to Continuous Improvement department
- Support to Human Resources department
Education
Master's Degree in Strategic Management
Universidad Virtual Del Estado De Guanajuato
12.2025
Business Development And Innovation Engineer
Universidad Tecnológica Gral. Mariano Escobedo
08.2016
Skills
Excel
Oracle
SAP
English
Timeline
Customer service representative
Nelson Global Products
05.2021 - Current
Sales Specialist
LS Automotive Mexico
11.2020 - 05.2021
Supply planner
Signify
07.2019 - 02.2020
Planner
Nitto Denko Automotive De México
09.2018 - 06.2019
Forecast's Analyst
Nitto Denko Automotive De México
03.2018 - 09.2018
Demand planner
LG Electronics Monterrey S.A. de C.V.
09.2016 - 03.2018
Supply Chain Management's Intern
LG Electronics Monterrey S.A de C.V.
02.2016 - 09.2016
Improvement Projects Coordinator
American Standard
11.2014 - 10.2015
Master's Degree in Strategic Management
Universidad Virtual Del Estado De Guanajuato
Business Development And Innovation Engineer
Universidad Tecnológica Gral. Mariano Escobedo
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