Harriet Fox
Scherpenheuvel-Zichem
Summary
Proven leader in sales and team development, with a track record of driving growth at Axepta and Studio Telecom. Leveraged sales coaching and client relationship management to exceed KPIs and foster robust business expansion. Skilled in Salesforce and known for a positive and upbeat approach, consistently enhancing team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Deputy Sales Manager
Axepta
03.2024 - Current
- Played a key role in the successful launch of new products, providing valuable insights into market demand and target audience preferences.
- Boosted overall sales performance by implementing effective sales strategies and training programs for the team.
- Identified new business opportunities and established partnerships, contributing to company growth and expansion.
- Managed key accounts effectively, ensuring consistent satisfaction levels while maximizing revenue potential from those relationships.
- Mentored junior sales staff members, fostering an environment of continuous learning and improvement within the team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Telesales Representative
Axepta
04.2022 - 03.2024
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Qualified leads and set up customer appointments for outside sales team.
Shop Manager
Studio Telecom
03.2019 - 03.2022
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Customer Sales Advisor
Studio Telecom
11.2016 - 03.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled complex negotiations with confidence, securing favorable terms for both the organization and its clients.
- Provided exceptional customer service by understanding client needs and offering tailored solutions.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased cross-selling opportunities by staying up-to-date on all available products and promotions.
Education
High School Diploma -
Escola Sécundaria De Tabua
Tabua06.2020
Skills
- Sales Presentations
- Salesforce
- Sales Coaching
- Technical aptitude
- Positive and upbeat
- Goals and performance
- Client Relationship Management
- Staff Management
- Sales Reporting
- B to B sales
- Performance Management
Languages
English, Portuguese, French
Native language
Dutch
Elementary
A2
Timeline
Deputy Sales Manager
Axepta
03.2024 - Current
Telesales Representative
Axepta
04.2022 - 03.2024
Shop Manager
Studio Telecom
03.2019 - 03.2022
Customer Sales Advisor
Studio Telecom
11.2016 - 03.2019
High School Diploma -
Escola Sécundaria De Tabua
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