Harm Doddema
Assendelft,
Summary
Results-driven commercial and operational leader with hands-on experience in high growth, tech-driven environments. Proven ability to bridge strategic goals with day-to-day execution. Leverages strong communication skills and a people-first approach to lead cross-functional teams and optimize operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Director New Markets
Instapro Group
08.2024 - Current
- The Instapro Group includes various brands of online marketplaces within the home trades industry, including MyBuilder (UK), Werkspot (NL), MyHammer (DE + AT), Travaux (FR), Homestars (CA) and Instapro (IT + US)
- Managing the team that is launching new products & services
- Leading business development & partnerships globally
- Expanding existing trades in new markets across Europe and North America
Director New Markets
Instapro Group
09.2023 - 08.2024
- Responsible for launching new products & services across Europe and beyond
- Expanding existing trades in new markets
- Finding growth opportunities in our existing markets
Merchant Experience Lead - EMEA
Uber
01.2022 - 08.2023
- Leading the EMEA Merchant Experience team, who are responsible for Account Manager enablement, partner-facing Products, Merchant Experience throughout their lifecycle and subsequent performance and retention initiatives.
Senior Regional Operations Manager - EMEA
Uber
03.2021 - 01.2022
- Leading the EMEA Regional Onboarding, Menus & Compliance team. Together with the team, we oversee restaurant partner onboarding, menu management, and document compliance.
Regional Operations Manager - EMEA
Uber
01.2019 - 02.2021
- Worked on the Restaurant Onboarding Project that focuses on optimizing restaurant onboarding processes for all countries on Uber Eats in the EMEA region.
- Project management
- Process design
- Vendor management
- Operations
- People Management
Head of Business & Operations
TringTring
07.2018 - 12.2018
- Responsible for the operational management team within TringTring.
- Owned the P&L and finances of the company.
- Worked on strategy, growth and process optimization.
- Responsible for supervising the operational side of the scale-up phase of the organization and ongoing projects with external partners between 2017-2018 (Ahold, Heineken & Bavaria).
Manager Business Operations
TringTring
06.2016 - 06.2018
- Responsible for managing the operational team
- Improving operational processes (monitoring, invoicing and recruitment)
- Manage the network of around 100 Tringers (bicycle couriers)
- Manage TringTring's finances (invoicing, P&L reporting and funding requests)
Internship Business Development & Operations
TringTring
01.2016 - 06.2016
- Thesis research
- Supporting various operational activities
- Business development
Management Trainee
McDonald's
09.2015 - 08.2016
- Managing staff
- Creating work schedules
- Handling money procedures
- Being responsible for the quality delivered during the shift
Crew Trainer
McDonald's
02.2014 - 09.2015
Expertmanagement Vodafone
Guidion
06.2015 - 10.2015
Internship Expertmanagement Vodafone
Guidion
02.2015 - 06.2015
Education
Master Business Administration - Strategy
University of Amsterdam
12.2017
Bachelor - Bedrijfskunde MER (Management Economics & Law)
Amsterdam University of Applied Sciences
12.2016
Skills
- Go To Market Strategy
- Team Management
- International Expansion
- P&L Management
- Operational Excellence
- (Cross-functional) Stakeholder Management
Certification
- Elements of AI - University of Helsinki (2025)
- Business Growth Strategy - Darden School of Business (2023)
- Digital Leadership - Growth Tribe (2022)
- Lean Six Sigma Black Belt Qualification - IBIS UvA (2017)
LANGUAGES
Dutch - Native
English - Professional
German - Intermediate
Timeline
Senior Director New Markets
Instapro Group
08.2024 - Current
Director New Markets
Instapro Group
09.2023 - 08.2024
Merchant Experience Lead - EMEA
Uber
01.2022 - 08.2023
Senior Regional Operations Manager - EMEA
Uber
03.2021 - 01.2022
Regional Operations Manager - EMEA
Uber
01.2019 - 02.2021
Head of Business & Operations
TringTring
07.2018 - 12.2018
Manager Business Operations
TringTring
06.2016 - 06.2018
Internship Business Development & Operations
TringTring
01.2016 - 06.2016
Management Trainee
McDonald's
09.2015 - 08.2016
Expertmanagement Vodafone
Guidion
06.2015 - 10.2015
Internship Expertmanagement Vodafone
Guidion
02.2015 - 06.2015
Crew Trainer
McDonald's
02.2014 - 09.2015
Bachelor - Bedrijfskunde MER (Management Economics & Law)
Amsterdam University of Applied Sciences
Master Business Administration - Strategy
University of Amsterdam
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