Hansen Muroi
Dubai
Summary
Proven Restaurant Waiter with a track record of enhancing customer satisfaction through exceptional service and maintaining spotless dining areas. Excelled in wine pairing and order accuracy at Radisson Blu Hotels & Resorts, achieving 90% customer satisfaction. Demonstrates strong teamwork and food safety awareness, fostering warm customer relationships and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Al Etihad Café and Lounge
07.2021 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrate strong familiarity with the wine stocks and proper entrée pairings to effectively promote them to patrons.
- Mixed and served alcoholic and non-alcoholic drinks to guests resulting in 90% customer satisfaction.
Restaurant Waiter
Radisson Blu Hotels & Resorts
12.2018 - 06.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Associate of Arts - Hotel And Catering
Herentials College
Harare, Zimbabwe12.2017
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Wine pairing
- Food safety awareness
Timeline
Restaurant Waiter
Al Etihad Café and Lounge
07.2021 - 09.2024
Restaurant Waiter
Radisson Blu Hotels & Resorts
12.2018 - 06.2021
Associate of Arts - Hotel And Catering
Herentials College
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