Dynamic leader with a proven track record of Leadership and M&A. Spearheaded innovative strategies, increasing competitiveness and doubling profitability. Expert in performance management and negotiation, driving growth and efficiency across diverse environments.
Assessment of 100+ startups
Invested in 4 startups
Found co investors for 2 startups
Sold 1 startup, 2 closed, 1 active
Built a high performing leadership team.
Set up a Buy & Build strategy, acquiring 10+ companies with successful integration, realized efficiency improvement of 60%.
Created a new line of business: Collection of Non Performing Loans for investment companies.
Implemented a new growth strategy: triple revenue, no increase of FTE.
Workflow automation with transcripts, chatbots, ChatGPT.
Realized efficiency improvement of 60%
Introduced an online strategy, developed a complete on line service suite for the SME segment.
Top 3 profitability of the market.
EBITDA increase 200%
Successful exit: sold the group of companies to an Investment company who will use it as a platform company for continuous Buy & Build.
Created a quarterly branche information report to increase positive press coverage
Responsible for relationships with the Dutch government for legislation
Implemented a quality improvement plan for the member companies
Management Buy In
Introduced several new lines of business to increase the growth and profitability:
- Outsourcing receivables management
- Consultancy of Credit Management
- Buying Non Performing Loans
Consultancy services grew between 2003 and 2008 from 15 to 80+ FTE
Outsourcing services grew between 2002 and 2006 from 2 to 40+ FTE
Non Performing Loans: valuated 50+ portfolio's, invested in 10+ with a total nominal value of 100 mio Euro.
Setup strategic partnerships with international investment companies for co-investments in NPL Portfolio's.
Implemented a strategic pivot of the company by splitting up in three new specialized companies.
Cendant is a full service company providing strategic relationship marketing programs for banks.
Responsible for Benelux, Switzerland, Austria and UAE, 225 FTE, 24/7 operation, 5 languages native speakers, servicing 1.5 million bank customers.
Increased revenue by 50%,
Increased new business, customer retention and customer satisfaction.
Despite the high profitability it was decided to decrease the number of service operations and to close down the Dutch operation. Managed to full closure process, including firing all staff, negotiations with the works council and HQ, transferring the service of 1.5 mio bank customers to sister offices
Business development and sales
Software development
Marketing services
Data analysis
International audit team
Facilitative leadership