Hannah Sweens
Almere
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities. Passionate writer and extracurricular tutor for fellow students in both English and Dutch. Committed to developing an experience-rich career in writing, communication and language.
Overview
8
8
years of professional experience
Work History
Bartender
AFAS Live
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Supervisor in Hospitality Work
Club Pellikaan
12.2023 - 04.2024
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
English Tutor (Volunteer Assistant)
Tower of Babel Communications & Publications
03.2017 - 10.2017
- Enhanced student reading comprehension by implementing engaging literature discussions.
- Introduced interactive activities to increase student engagement in lessons.
- Organized literature circles to promote collaborative learning and discussion.
- Provided individualized tutoring sessions to address specific language challenges.
Education
Nursing
ROC Van Amsterdam
Amsterdam02-2028
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Clear and effective communication
- Hospitality and guest service
- Fluency in English
- Fluency in Dutch
Languages
English, Dutch
Native language
Reading, writing, photography
My love for literature and language expands into my personal life through books, writing about topics of interests and portrait photography to tell stories that matter.
Timeline
Bartender
AFAS Live
10.2024 - Current
Supervisor in Hospitality Work
Club Pellikaan
12.2023 - 04.2024
English Tutor (Volunteer Assistant)
Tower of Babel Communications & Publications
03.2017 - 10.2017
Nursing
ROC Van Amsterdam
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