Hamzeh Al-Najjar

• Lead national logistics strategy and implementation, overseeing procurement, warehousing, fleet, and asset management across NRC Syria’s operational areas.
• Manage and mentor logistics staff including Advisors, Coordinators, Officers, and Drivers, ensuring performance, accountability, and capacity development.
• Ensure compliance with NRC logistics policies, SOPs, and donor requirements, while embedding anti-corruption measures across all logistics functions.
• Coordinate and support delivery of timely logistics services to NRC programs, contributing to program design, budgeting, and modality decisions.
• Drive harmonization and policy alignment in line with NRC’s WS4 initiative and regional standards.
• Spearhead international and high-value procurement processes, including tenders and consultancy contracts, ensuring transparency and compliance.
• Oversee logistics market assessments and analysis to inform program decisions and enable efficient cash-based and market-based interventions.
• Monitor and analyze logistics KPIs monthly, reporting to the regional office and leading improvement action plans.
• Provide expert logistics support and training to Area Offices, ensuring consistency, efficiency, and tailored solutions to field challenges.
• Coordinate bi-annual stock counts and ensure effective stock and asset management, including timely disposals and updates to the asset register.
• Facilitate logistics-related audits, ensure documentation is audit-ready, and lead on compliance reviews across all offices.
• Foster cross-functional coordination with support units and programme teams, contributing to strategic planning, risk mitigation, and safe programming.
• Promote Diversity, Equity, and Inclusion (DEI) and Safe and Inclusive Programming (SIP) principles across logistics operations.
• Conduct regular field visits across Syria (Hasakeh, Idlib, Homs, Daraa, Damascus, and rural Damascus) to assess logistics operations and support teams.

Logistics Strategy and Compliance:

• Ensure logistics operations comply with NRC's Logistics Handbook, policies, and donor requirements, leading to improved compliance rates.
• Implement NRC’s logistics systems and procedures while developing country- specific SOPs for best practices, enhancing overall efficiency.

Capacity Building and Team Management:

• Provide on-the-job training and support to logistics and non-logistics staff, resulting in a more skilled and competent team.
• Provide overall technical oversight to all logisticians in area offices, ensuring effective team performance.

Procurement Oversight:

• Manage timely procurement processes for national and including high-value tenders, which resulted in cost-effective solutions that met programmatic needs.
• Lead procurement processes related to consultancy and major procurements, particularly framework agreements, establishing effective strategies that enhanced collaboration with area logistics teams.

Data Analysis and Reporting:

• Act as the focal point for monthly KPI reporting and ad-hoc reporting to regional and head offices, developing a robust reporting mechanism that provides valuable insights for strategic decision-making.

Fleet and Warehouse Management:

• Support area offices in effectively managing their fleets and contracting, optimize the usage, which resulted in increased cost savings.
• Conduct regular reviews of stock reporting and oversee warehouse management, including the bi-annual stock count process, promoting effective inventory control.

Collaboration:

• Work closely with Area Office Logistics Coordinators to identify challenges and collaboratively develop solutions, facilitating regular logistics meetings, training, and workshops to ensure consistency across all offices.
• Collaborated with project managers to develop the country logistics strategy, ensuring alignment with overall project objectives.

• Spearheaded procurement and logistics operations for the Gaza emergency response from Cairo, formulating a comprehensive country procurement plan for critical goods.
• Developed and implemented the supply chain function in Egypt, taking full responsibility for logistics arrangements to ensure seamless delivery from Cairo to Gaza.
• Established and led the logistics and procurement department in Gaza, significantly enhancing operational capacity and efficiency with a dedicated team of 7 professionals.
• Orchestrated the successful delivery of 30 trucks of critical items, skillfully overcoming logistical challenges and fostering collaboration with key stakeholders.
• Oversaw immediate response operations for the Turkey earthquake, efficiently coordinating procurement and logistics amidst pressing deadlines.
• Facilitated the delivery of over 20,000 relief items within the first month of the crisis, ensuring timely execution and strict adherence to operational requirements.
• Led a dynamic team of 7 professionals in Turkey, driving high performance and collaboration throughout the response efforts.
• Managed all logistics operations as Head of Logistics in Turkey, directing all strategic initiatives in launching the country logistics plan and effectively supporting programmatic response activities over 18-months period.
• Served as Interim Country Logistics Manager, overseeing procurement, fleet, and stock management for 3 months, managing a team of 4 employees.
• Implemented improvements that ensured operational continuity and enhanced logistics efficiency.
• Managed multi-million-dollar contracts for the Syria mission, ensuring successful execution and compliance with donor standards while leading a team of 10 employees.
• Implemented a new team structure to streamline and segregate processes, enhancing overall efficiency and quality across logistics and procurement activities.
• Built and coached a highly skilled team, fostering a culture of accountability, excellence, and continuous learning, which resulted in sustained performance improvements.
• Established a Supplier Relationship Function (SRM) for strategic sourcing and contract management, improving supply chain processes, reducing procurement costs, and enhancing delivery times.
• Developed comprehensive SOPs for fleet and premises management, resulting in optimized logistics operations and reduced costs.
• Monitored and evaluated logistics operations, implementing corrective actions where necessary for continuous improvement.
• Oversaw strategic regional procurement transactions, such as selecting money transfer, electronic vouchers, and third-party monitoring service providers.
• Provided remote technical advisory support to ACTED partners in southern Syria to improve their efficiency and effectiveness, ensuring partners' procurement policies aligned with ACTED and donor requirements.
• Developed a Risk Mitigation Plan to identify partners' procurement policy gaps and risks prior to grant implementation, implementing a capacity-building plan for ACTED officers to independently review partners' procurement documents.

• Managed the Procurement Team for Mercy Corps’ Syria Response Office.
• Served as Roving Procurement Coordinator during a short-term assignment, supporting the implementation of the SAP Ariba P2P software across teams.
• Facilitated training and guidance for staff on procurement processes within the new system, ensuring smooth transition and adherence to best practices.

• Managed tendering team, providing guidance, training, and evaluations to ensure efficiency and productivity.
• Developed and implemented proactive annual tendering plan, resulting in improved performance and stakeholder satisfaction.
• Facilitated all operational aspects of National open tenders :

o Prepared tender packages and advertisements.

o Facilitated the opening and evaluation of bids.

o Negotiated contracts Terms and Conditions

o Led final awarding meetings and prepared recommendation reports.

• Managed an annual average of 40 competitive tenders and Met the needs of 12 programs with annual value of 15 million USD.
• Managed the competitive tendering process for construction projects funded by USAID and FCDO including:

o Rehabilitation of dams in Jordan and construction of hospitals, schools, and youth centers with annual value of 8 million USD.

o Hired designing firms though open tendering process.

o led the pre-qualification of contractors open tendering process.

o led the selective tendering process for prequalified Contractors.

• Coordination, Communication, and Efficiency:

o Collaborated with program, engineering, and management teams using Work-Breakdown-Schedule Tool.

o Coordinated with external parties (Jordanian ministries and RSS) to meet their needs and comply with Mercy Corps policies while promoting technical improvement and efficiency.

• Prepared tender packages for three high-value purchases, ensuring comprehensive documentation and compliance with procurement standards.
• Facilitated the tender opening process and conducted technical evaluations to assess vendor proposals effectively.
• Led contract negotiation sessions, successfully drafting purchase contracts for goods and services that met organizational needs and budget constraints.

• Head of As Head of the Logistics and Procurement Department, supervised and managed in-country and field-based teams, fostering improved productivity, operational efficiency, and staff satisfaction.
• Ensured department-wide compliance with global procurement and logistics policies, promoting transparency, accountability, and effective risk mitigation.
• Led risk analyses for major supply contracts, identifying potential vulnerabilities and implementing mitigation strategies to support uninterrupted project delivery.
• Collaborated cross-functionally with project teams to ensure procurement and logistics activities were fully aligned with operational and programmatic objectives.
• Developed and implemented forward-looking sourcing plans, enhancing supplier diversity, competition, and strategic vendor management.
• Established robust prequalification criteria and supplier evaluation methods, strengthening procurement practices and reducing the risk of contract disputes.
• Integrated sustainability principles, ethical procurement standards, and whole life costing into the department’s procurement processes.
• Delivered best value for money across all procurement activities, achieving measurable cost savings and improving overall financial accountability.Supervised and managed in-country and field-based procurement and logistics teams, enhancing overall productivity, efficiency, and staff satisfaction.
• Ensured compliance with global procurement policies and procedures, promoting transparency, accountability, and effective risk mitigation.
• Conducted risk assessments for supply contracts, identifying potential issues and implementing measures to ensure smooth project delivery.
• Collaborated with program and project teams to align procurement activities with operational objectives and evolving project needs.
• Developed and implemented proactive sourcing strategies to increase supplier diversity and competitiveness, enriching the approved supplier database.
• Established and applied prequalification criteria to strengthen procurement practices, improving supplier performance and reducing contractual disputes.
• Integrated sustainability principles, ethical purchasing standards, and whole life costing into procurement decision-making.
• Secured best value for money across all procurement transactions, resulting in measurable cost savings and improved financial oversight.

Strategic Sourcing & Supplier Relationship Management (SRM)

• Collaboratively work with procurement specialists in development and execution of strategic sourcing plan.
• Successfully sourced for potential vendors in the region, including Jordan, KSA, Oman, UAE, Turkey, and Lebanon, to cover the needs of ICRC programs in Syria, Yemen, Libya, and Gaza.
• Conducted extensive sourcing activities that included site visits, verification of vendor capabilities, assessment of production capacity, HR Capacity, QA-QC, and three bottom lines.
• Visit local/regional trade fairs/exhibitions to source for suppliers.

Procurement and Contract Management

• Verified technical specifications and requirements of the requesting departments.
• Conducted tendering and contracting process for water, habitat and engineering related purchases in the region including Syria, Yemen, Libya, and Gaza with annual volume of $18 million.
• Prequalified construction contractors/designing firms in Jordan.
• Managed the procurement of construction works, including the rehabilitation of water pipes, rehabilitation of water stations and sewage networks in Jordan and Syria.
• Implemented all regional and international procurement procedures and practices, including of INCOTERMS and import/export regulations.
• Procured spare parts for pumps, transformers, and generators from authorized European dealers and exported region.
• Managed to procure on ad-hoc basis for Somalia, North Korea, and others ICRC Missions.

Management of people and other Assignments:

• Managed and supervised one Junior Buyer, providing guidance and support in procurement processes.
• Temporarily served as a Medical Buyer, ensuring timely procurement of health-related supplies and equipment.
• Oversaw fleet-related procurement, including the acquisition of vehicles and ambulances for Tunisia, Libya, and Syria missions.
• Delivered training and led the implementation of new procurement software, enhancing team capacity and efficiency.
• Acted as the key user for the department’s ERP system, supporting troubleshooting, training, and continuous system improvements.

• Managed the Area Logistics Team, including one Logistics Assistant, a Stock Keeper, and 20 drivers, ensuring efficient day-to-day operations.
• Provided ongoing logistics and operational support to program activities, including regular support to the Azraq Refugee Camp.
• Led procurement processes at the area level for purchases up to USD 30,000, in line with organizational procedures.
• Carried out domestic sourcing to identify reliable suppliers and ensure timely availability of goods and services.
• Optimized driver numbers from 22 to 14, achieving a 35% reduction in overtime costs while maintaining service quality.
• Streamlined fleet operations by reducing the number of vehicles without compromising program delivery.
• Supervised warehouse management and inventory control to ensure accurate stock levels and timely dispatch of items.

• Prepared and issued draft solicitation documents including RFIs, RFPs, RFQs, and ITTs in accordance with procurement procedures.
• Managed drivers and fleet operations at the area level, ensuring efficient and compliant transportation support.
• Drafted bid analysis reports and purchase contracts, supporting transparent and competitive supplier selection.
• Conducted market assessments to analyze pricing, specifications, and availability of goods and services.

• Managed operational aspects of blanket order agreements.
• Source local market for potential suppliers.