Hamzah Al-Sharki
Amsterdam
Summary
Customer service professional with hospitality and logistics experience, currently learning IT through ServiceNow training. Fluent in Arabic and English, with strong communication skills and a passion for helping clients. Preparing for CSA certification and excited to support business growth in the MENA market.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist / Host
Leonardo Hotel
03.2024 - 12.2024
- Company Overview: Jan Luyken Amsterdam
- Welcomed guests and helped with check-ins and bookings
- Answered questions and solved issues to make sure guests had a great stay
- Worked closely with housekeeping and kitchen teams to keep things running smoothly
- Jan Luyken Amsterdam
Logistics Intern
United Repair Centre
09.2023 - 01.2024
- Company Overview: Amsterdam
- Kept track of repair orders and handled admin tasks
- Communicated with clients about repair status and answered their questions
- Shared ideas to improve the digital platform during team meetings
- Amsterdam
Host Coordinator
Yemen Chef Restaurant
04.2022 - 08.2022
- Company Overview: Istanbul
- Managed reservations and guest seating
- Helped organize private events and made sure everything went smoothly
- Istanbul
Travel Agent
Lara Travel and Tour
04.2021 - 03.2022
- Company Overview: Pune, India
- Booked travel arrangements and updated client records
- Solved travel issues and kept clients happy
- Pune, India
Medical Interpreter
Jehangir Hospital & Others
07.2017 - 03.2022
- Company Overview: Pune, India
- Translated between Arabic-speaking patients and English-speaking doctors
- Assisted in medical consultations and translated documents
- Pune, India
Assistant Hotel Manager
Hajjah Tourist Hotel
08.2012 - 06.2014
- Company Overview: Yemen
- Managed daily hotel operations and led staff
- Ensured guests were satisfied and handled financial reporting
- Yemen
Education
Master's Degree - Business Management
Dr. Babasaheb Ambedkar Marathwada University
01.2019 - 01.2021
Bachelor of Commerce - undefined
Bharati Vidyapeeth Deemed University
01.2016 - 01.2019
ServiceNow - NextGen Training Program - IT service management basics and platform navigation
Skills
Clear and friendly communication with clients
Customer service and relationship building from hotels and travel
ServiceNow basics, preparing for Certified System Administrator exam
Teamwork and problem-solving mindset
Basic Microsoft Office skills, keen to learn CRM tools
Multilingual: Arabic (native), English (fluent), Dutch (basic), Hindi (basic)
Comfortable working across cultures and backgrounds
Interests
Upcycling and sustainability projects
Exploring new cultures and countries
Hiking, camping, swimming
Volunteering
Web Designer (Freelance) — Since 2019
- Built websites and digital content for small businesses
Fitness Organizer (Volunteer) — COA, Hilversum (Dec 2022 – May 2023)
- Ran fitness sessions for people living in a refugee camp
Timeline
Receptionist / Host
Leonardo Hotel
03.2024 - 12.2024
Logistics Intern
United Repair Centre
09.2023 - 01.2024
Host Coordinator
Yemen Chef Restaurant
04.2022 - 08.2022
Travel Agent
Lara Travel and Tour
04.2021 - 03.2022
Master's Degree - Business Management
Dr. Babasaheb Ambedkar Marathwada University
01.2019 - 01.2021
Medical Interpreter
Jehangir Hospital & Others
07.2017 - 03.2022
Bachelor of Commerce - undefined
Bharati Vidyapeeth Deemed University
01.2016 - 01.2019
Assistant Hotel Manager
Hajjah Tourist Hotel
08.2012 - 06.2014