Hamzah Al-Sharki
Amsterdam
Summary
Customer service professional with hospitality and logistics experience, currently learning IT through ServiceNow training. Fluent in Arabic and English, with strong communication skills and a passion for helping clients. Preparing for CSA certification and excited to support business growth in the MENA market.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist / Host
Leonardo Hotel
03.2024 - 12.2024
- Company Overview: Jan Luyken Amsterdam
- Welcomed guests and helped with check-ins and bookings
- Answered questions and solved issues to make sure guests had a great stay
- Worked closely with housekeeping and kitchen teams to keep things running smoothly
- Jan Luyken Amsterdam
Logistics Intern
United Repair Centre
09.2023 - 01.2024
- Company Overview: Amsterdam
- Kept track of repair orders and handled admin tasks
- Communicated with clients about repair status and answered their questions
- Shared ideas to improve the digital platform during team meetings
- Amsterdam
Host Coordinator
Yemen Chef Restaurant
04.2022 - 08.2022
- Company Overview: Istanbul
- Managed reservations and guest seating
- Helped organize private events and made sure everything went smoothly
- Istanbul
Travel Agent
Lara Travel and Tour
04.2021 - 03.2022
- Company Overview: Pune, India
- Booked travel arrangements and updated client records
- Solved travel issues and kept clients happy
- Pune, India
Medical Interpreter
Jehangir Hospital & Others
07.2017 - 03.2022
- Company Overview: Pune, India
- Translated between Arabic-speaking patients and English-speaking doctors
- Assisted in medical consultations and translated documents
- Pune, India
Assistant Hotel Manager
Hajjah Tourist Hotel
08.2012 - 06.2014
- Company Overview: Yemen
- Managed daily hotel operations and led staff
- Ensured guests were satisfied and handled financial reporting
- Yemen
Education
Master's Degree - Business Management
Dr. Babasaheb Ambedkar Marathwada University
01.2019 - 01.2021
Bachelor of Commerce - undefined
Bharati Vidyapeeth Deemed University
01.2016 - 01.2019
ServiceNow - NextGen Training Program - IT service management basics and platform navigation
Skills
Clear and friendly communication with clients
Interests
Upcycling and sustainability projects
Exploring new cultures and countries
Hiking, camping, swimming
Volunteering
Web Designer (Freelance) — Since 2019
- Built websites and digital content for small businesses
Fitness Organizer (Volunteer) — COA, Hilversum (Dec 2022 – May 2023)
- Ran fitness sessions for people living in a refugee camp
Timeline
Receptionist / Host
Leonardo Hotel
03.2024 - 12.2024
Logistics Intern
United Repair Centre
09.2023 - 01.2024
Host Coordinator
Yemen Chef Restaurant
04.2022 - 08.2022
Travel Agent
Lara Travel and Tour
04.2021 - 03.2022
Master's Degree - Business Management
Dr. Babasaheb Ambedkar Marathwada University
01.2019 - 01.2021
Medical Interpreter
Jehangir Hospital & Others
07.2017 - 03.2022
Bachelor of Commerce - undefined
Bharati Vidyapeeth Deemed University
01.2016 - 01.2019
Assistant Hotel Manager
Hajjah Tourist Hotel
08.2012 - 06.2014
ServiceNow - NextGen Training Program - IT service management basics and platform navigation
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