Halah Almekhlafi
Hannover
Summary
A results-driven Data Analyst with five years of experience in business intelligence, IT support, and data analytics. Skilled in data transformation, manipulation, and visualization using Power BI, Tableau, and Excel. Proficient in SQL, Python, data modeling, and cloud analytics, enabling data-driven decision-making. Strong IT infrastructure and technical support background, enhancing problem-solving and communication skills in high-pressure environments. Fluent in English and Arabic, with a foundation in German, excelling in cross-functional collaboration and customer engagement.Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst II - Infrastructure Services
DXC Technology
01.2024 - 06.2024
- Provided IT infrastructure support, ensuring seamless operations of company systems, servers, and networks with more than 95% quality score.
- Managed user accounts using Active Directory, VMware, and Microsoft Azure
- Monitored and enforced security policies to ensure compliance with industry standards and legal requirements
- Troubleshot and resolved complex technical issues for internal teams and client employees
- Created and maintained documentation of IT processes and best practices
- Collaborated with global teams to enhance system performance and resolve escalated incidents efficiently
- Assisted in system upgrades, patch management, and performance optimization
- Provided training and guidance to new team members on best practices in IT support
- Worked on process improvement initiatives to enhance service delivery and efficiency
Technical Support Representative
DXC Technology
04.2021 - 12.2023
- Responded to and resolved client inquiries via phone approximately 20 calls per day, email, and chat, ensuring a high level of customer satisfaction.
- Diagnosed technical issues related to software and hardware and provided step-by-step resolutions.
- Assisted clients with application setup and troubleshooting via remote connections.
- Escalated unresolved technical issues to appropriate teams while maintaining detailed documentation.
- Worked closely with IT and engineering teams to develop improved troubleshooting processes.
- Provided training sessions to new team members on customer support best practices and issue resolution.
- Assisted in the development of knowledge base articles for internal and external use.
- Conducted system performance tests and identified areas for optimization.
- Collaborated with cross-functional teams to streamline workflows and enhance support efficiency.
Social Media Executive
Mwatanah Human Rights
02.2021 - 06.2021
- Company Overview: Online
- Managed and curated social media content to advocate for human rights in Yemen
- Engaged with online communities to raise awareness of human rights issues
- Maintained and updated journal articles on the organization's website
- Designed and executed social media campaigns to maximize reach and engagement by 30%
- Analyzed social media metrics to assess campaign effectiveness and audience growth online.
Software Sales Coordinator
Self-Employed
03.2017 - 09.2018
- Acted as a liaison between clients and software developers, translating business needs into technical requirements
- Conducted market research to analyze client needs and recommend software solutions
- Provided consultations on best practices for developing user-friendly and efficient software systems
- Negotiated contracts and agreements with clients, ensuring mutual satisfaction
- Created technical proposals and presentations for potential clients
- Offered post-sale support and guidance to ensure seamless implementation
Presales Consultant
Veriva Systems Sdn Bhd
04.2016 - 03.2017
- Collaborated with sales teams to identify client needs and propose tailored software solutions
- Conducted product demonstrations to highlight software capabilities and benefits
- Provided technical expertise and support during the sales process
- Analyzed industry trends to refine solution offerings and sales strategies
- Developed technical documentation and presentations to support sales pitches
- Assisted in proof-of-concept (PoC) development to showcase solution feasibility
- Facilitated client training sessions to ensure smooth onboarding and product adoption
Education
Master's Degree in Science - Business Intelligence and Data Analytics
University Technology Malaysia (UTM)
Malaysia02.2020
Bachelor's Degree in Information Technology - Business Information Systems
Asia Pacific University (APU)
Malaysia11.2014
Skills
- SQL
- BigQuery
- Business Intelligence & Data Visualization
- Data Transformation & ETL
- Python for Data Analytics
- Excel & Spreadsheets
- Cloud Analytics
- Data Modeling & Normalization
- Market research
- Statistical analysis
- Problem solving
- Data visualization
Risk assessment - Microsoft Office Suite
- MS Teams &Slack
- Communication and Collaboration
- Critical Thinking and Problem Solving
- Teamwork and Leadership
- Adaptability and Continuous Learning
- Problem Solving and Analytical Thinking
- Self-motivation and resilience
- Proactive, ownership-driven mindset
Certification
- Share Data Through the Art of Visualization, Google, 09/01/24, HW336TWQCPSR
- Analyze Data to Answer Questions, Google, 08/01/24, 5RBQVFAZ5IB7
- Process Data from Dirty to Clean, Google, 08/01/24, JGZ5YIJYTY1X
- Ask Questions to Make Data-Driven Decisions, Google, 07/01/24, PSTS4ULYFQNU
- Prepare Data for Exploration, Google, 07/01/24, B3H7NZXXYSLV
- Windows 11 for IT Pros First Look: Supporting Users, LinkedIn, 01/01/24
- Azure Data Fundamentals: Data Workloads, Skillsoft, 08/01/22, 56847124
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint, Skillsoft, 08/01/22, 56837225
- Expert Insights on Communication Essentials, Skillsoft, 06/01/22, 52895085
- Scalable Data Architectures: Getting Started, Skillsoft, 06/01/22, 52554354
- Reaching Efficient Solutions with Computational Thinking, Skillsoft, 03/01/22, 48930539
- Windows 10 Bootcamp: Session 1 Replay, Skillsoft, 02/01/22, 45815773
- Big Data Essentials, Skillsoft, 09/01/21, 38931345
- Big Data Fundamentals, Skillsoft, 09/01/21, 38926343
- Exploring Data Visualization, Skillsoft, 09/01/21, 38922740
Additional Highlights - Key Contributions
- Successfully managed IT infrastructure and provided technical support to improve system efficiency at DXC Technology.
- Developed and optimized Power BI dashboards for IT support and e-commerce performance analysis.
- Led troubleshooting initiatives, improving technical issue resolution processes and system performance.
- Provided expert consultations on software sales and client relationship management.
- Designed and executed social media campaigns for human rights advocacy.
- Applied machine learning techniques to predict complaint resolutions and patient no-shows, achieving high accuracy rates.
- Translated complex business requirements into technical solutions, enhancing customer satisfaction and system usability.
- Facilitated training and mentoring sessions for team members, contributing to knowledge sharing and skill development.
Personal Information
- Date of Birth: 07/15/88
- Gender: Female
- Nationality: Yemeni
Recommendations
Available upon request.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Timeline
Analyst II - Infrastructure Services
DXC Technology
01.2024 - 06.2024
Technical Support Representative
DXC Technology
04.2021 - 12.2023
Social Media Executive
Mwatanah Human Rights
02.2021 - 06.2021
Software Sales Coordinator
Self-Employed
03.2017 - 09.2018
Presales Consultant
Veriva Systems Sdn Bhd
04.2016 - 03.2017
Master's Degree in Science - Business Intelligence and Data Analytics
University Technology Malaysia (UTM)
Bachelor's Degree in Information Technology - Business Information Systems
Asia Pacific University (APU)
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