Hafza Sumon
St. John’s
Summary
Extremely keen on the business industry, despite a current degree in science. Results-driven undergraduate with diverse experience spanning sales, administration, and tutoring. Recognized for exceptional customer service and effective communication, with a proven record of increasing sales by 20% while improving customer satisfaction. Skilled in inventory management, financial processes, and team collaboration, with a strong commitment to professional ethics, diligence, and adaptability across academic and workplace settings.
Overview
7
7
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
St. John’s
09.2023 - Current
- Company Overview: Highly focused on customer service, satisfaction, and sales.
- Awards Gained: Employee of the Month award in July 2024 and in February 2025.
- Sale Increment: Increased sales by at least 20% and traffic by at least 10% in 2025.
- Inventory & Cash: Assisted with inventory checks, merchandise maintenance, and transactions.
- Customer Care: Ensured a respectful and friendly environment for customers/visitors.
- Customer Feedback: Received very pleasant and content reviews from customers.
Invoicing/billing clerk
Khaled Mohamed Ahmed Bugshan Foundation
Jeddah
05.2021 - 06.2023
- Processed invoices and billing statements for various foundation projects.
- Managed payment collections and reconciled accounts regularly.
- Coordinated with team members to resolve billing discrepancies efficiently.
- Assisted in preparing monthly financial reports for management review.
Sales Management Secretary
PepsiCo.
Jeddah
01.2019 - 12.2020
- Prepared and distributed internal communications to ensure team alignment.
- Assisted in organizing corporate events, including meetings and training sessions.
- Maintained confidential files and records with attention to detail and accuracy.
- Managed office supplies and inventory, ensuring availability of necessary materials.
IELTS Tutor
Remote
Jeddah
05.2020 - 07.2020
- Designed customized lesson plans for diverse student needs.
- Conducted engaging speaking and listening practice sessions.
- Implemented effective teaching strategies for IELTS exam preparation.
- Provided one-on-one tutoring to strengthen individual language skills.
Education
Bachelor of Science - Major in Biochemistry
Memorial University
St. John’s, NL, Canada08.2025
GCE A Levels -
Bangladesh International School, English Section
Jeddah, Saudi Arabia06.2019
IGCSE -
Bangladesh International School, English Section
Jeddah, Saudi Arabia06.2017
Skills
- Education: Bachelor of Science in Human Biosciences - Biochemistry at Memorial University of Newfoundland (MUN)
- Customer Service: Achieved professional communication and cooperative skills from retail experience
- Hard Skills: MS Office (Word, Excel, Powerpoint, & Access), R Studio, Canva, general troubleshooting techniques, etc
- Soft Skills: Communication in English, Bangla, Hindi, Arabic, & Urdu, flexibility in work schedule/environment, cooperation with teammates & customers, resilience under pressure/multitasking, & problem solving when necessary
- Certifications: Attained Professional Skills Development Program certification on professionalism and communication skills with customers and employers in 2024 2 Best employee of the month certificates
- IT Skills: Developed IT & creative skills through actively participating in the Cambridge IGCSE ICT & practicing with Canva
Volunteer Experience
- MSA-MUN as a Sisters' Religious Coordinator: Conducted events and assisted with event preparations & social media handling. (St. John’s, NL, 05-07/25)
- UNICEF-MUN, as a Permanent Volunteer: Assisted in conducting multiple fundraising/charity events, in generating ideas, & generate posters. (St. John’s, NL, 03-07/25)
- Islamic Relief for Children, as a volunteer: Assisted in events for children in need St. John’s, NL, 06/24
- Whale of a Day Science Event-MUN, as a volunteer: Assisted visitors & maintained the event. (St. John’s, NL, 10/23)
- Breast Cancer Awareness Campaign, as an advocate on breast cancer. (Jeddah, Saudi Arabia, 09/21, 12/21)
- Sports Volunteering for Children’s Sports Week: Maintenance & planning of a smooth operation for children's sports. BIS, English Section. (Jeddah, Saudi Arabia, 09/19, 12/19)
- Event Facilitator: Conducted various school events for students' education and leisure. Bangladesh International School (BIS), English Section, Jeddah, Saudi Arabia, 02/19, 05/19
Availibity
From afternoon to evenings on weekdays and anytime on the weekend.
Timeline
Sales Associate
Tommy Hilfiger
09.2023 - Current
Invoicing/billing clerk
Khaled Mohamed Ahmed Bugshan Foundation
05.2021 - 06.2023
IELTS Tutor
Remote
05.2020 - 07.2020
Sales Management Secretary
PepsiCo.
01.2019 - 12.2020
Bachelor of Science - Major in Biochemistry
Memorial University
GCE A Levels -
Bangladesh International School, English Section
IGCSE -
Bangladesh International School, English Section
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