Hafidhu Miiro
Amsterdam
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Shift Leader
VAPIANO
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory by ensuring proper replenishment of the daily and weekly stock
- Acted as a bridge between the employees and my superiors
- Ensured smooth start of the shift by opening the restaurant on time, preparing both the pasta and pizza kitchen, closing the gaps between the rooster by finding someone to replace the person who called sick
- Ensured proper closing of shift by delegating all the closing tasks to the closing team
Supervisor
VAPIANO
12.2022 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Pasta and Pizza Chef
VAPIANO
09.2020 - 02.2022
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
Education
No Degree - Dutch Language
Blu Modays
Amsterdam01-2023
BBA - Transport And Logistics
Makerere Universty
Kampala03-2019
Skills
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Staff education and training
- Complaint resolution
Languages
English, luganda
Native language
Dutch
Elementary
A2
Timeline
Shift Leader
VAPIANO
02.2023 - Current
Supervisor
VAPIANO
12.2022 - 02.2023
Pasta and Pizza Chef
VAPIANO
09.2020 - 02.2022
No Degree - Dutch Language
Blu Modays
BBA - Transport And Logistics
Makerere Universty
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