Haaris Nasik
Slough
Summary
A specialised IT Support engineer with over 2+ years of experience in supporting, deploying, implementing, and documenting IT Support engineer solutions. Technically proficient, influencing and communicating effectively at all levels, acting as a trusted advisor to internal and external stakeholders. Thriving in commercially driven environments, demonstrating technical capability, and building relationships to satisfy stakeholders and expand the company's footprint. Currently working towards offensive security expertise and completing tryhackme labs on key networking, web, operating systems and cloud areas. Having also completed networking essentials and operating system rooms, steadily working towards eJPT and OSCP certifications.
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
GetOn Solutions
06.2024 - Current
- Working as part of Professional Services team i.e., providing support to Get-On Solutions clients for network infrastructure equipment including switches, routers.
- Managing Palo Alto Next Generation Firewall (including Security and NAT Policies).
- Managing Microsoft 365 Intune
- Managing Routing and Switch related tasks
- Experience dealing with the following protocols: TCP/IP, DHCP, DNS, VRRP, VLAN, STP, RIP
Service desk engineer (internship)
GetOn Solutions
04.2023 - 09.2023
- Managing Microsoft O365 including but not limited (Exchange Online, SharePoint)
- Managing ESXI servers, Deploy VMs as per requirements.
- Providing support to highly sensitive infrastructure where 24/7 Operations are maintained. Communication and escalation issues with other departments.
- VMWare vSphere ESXI (6.5, 6.7, 7.0), Microsoft Hyper-V.
- Tickets system to resolve and escalate the issues: Zoho Desk, Live Chat Helpdesk, SpiceWorks
Education
BSc. Hons - Cyber Security and Digital Forensics
Kingston University
01.2024
Skills
- Experienced in Python programming
- VPN and MFA configuration
- Experience with mobile device management and RDP
- Operating systems expertise: Windows 7, 10, 11, Linux, Mac OS
- DNS, DHCP, and VPN configuration
- Network diagnostics expertise
- Remote IT troubleshooting
- Technical support expertise
- Management of IT assets
- DHCP/DNS ethernet and firewall proficient with palo alto
Timeline
IT Support Engineer
GetOn Solutions
06.2024 - Current
Service desk engineer (internship)
GetOn Solutions
04.2023 - 09.2023
BSc. Hons - Cyber Security and Digital Forensics
Kingston University
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