Guillermo Melean
Maracaibo
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
7
7
years of professional experience
Work History
Virtual Assistant (Customer Service)
Interactive Workers
05.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
Video Editor
Universidad Rafael Belloso Chacín
01.2023 - 04.2023
- Responsible for editing and editing videos for use in various formats
- Technical skills to use video editing programs and visual effects software
- Good eye and creativity for composition, color, lighting and music to produce an engaging and exciting video
- Responsible for color correction, removing errors or adding special effects to enhance the visual quality of the video
- Project management skills to ensure deadlines are met and content is released on time
- Organized and worked with raw footage from multiple cameras and sources.
- Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
- Delivered edits on time for reviews and final delivery.
Community Manager
Avalanche (AVAX)
12.2020 - 03.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Recepcionist
Hotel Doral
03.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Arts - Journalism, Video Editing.
Universidad Dr. Rafael Belloso Chacín
Maracaibo, Zulia, Venezuela04.2023
Diploma in Psychology And Neuroscience of Emotions -
Sinergia
Maracaibo, Zulia03.2023
Highschool -
Unidad Educativa Nuestra Señora Del Pilar
Maracaibo, Zulia06.2017
Skills
- Ability to Work Under Pressure
- Adaptability
- Communication Skills
- Ability to Work in a Team
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Computer Skills
- Bilingual
- Customer Service
- Data entry
- Customer service
Languages
English
Advanced
C1
Spanish
Proficient
C2
Hobbies and Interests
- Music Production
- DJing
- Photo & Video Editing
Personal Information
Date of Birth: 03/15/99
Timeline
Virtual Assistant (Customer Service)
Interactive Workers
05.2023 - Current
Video Editor
Universidad Rafael Belloso Chacín
01.2023 - 04.2023
Community Manager
Avalanche (AVAX)
12.2020 - 03.2023
Recepcionist
Hotel Doral
03.2018 - 01.2020
Bachelor of Arts - Journalism, Video Editing.
Universidad Dr. Rafael Belloso Chacín
Diploma in Psychology And Neuroscience of Emotions -
Sinergia
Highschool -
Unidad Educativa Nuestra Señora Del Pilar
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