Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Grace Bishop

Gander

Summary

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

16
16
years of professional experience

Work History

Service Advisor

Hickman Motors
05.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Assistant Manager

Pseudio
02.2025 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Bogarts Jewellers
06.2022 - 10.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Line Cook

Pur & Simple
07.2021 - 05.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Supervisor

Robins Donuts
06.2020 - 05.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Led by example, handling complex customer issues personally to ensure high standards of service.

Swing Manager

McDonald's Restaurant
08.2018 - 01.2020
  • Orchestrated positive customer experiences by overseeing every area of front-of-house, drive thru and kitchen operations.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.

Keyholder Manager

The Gander Bread Box Bakery & Cafe
12.2009 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Leadership Training -

Dale Carnegie
11-2015

High School Diploma -

Gander Collegiate
06-2015

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Relationship building
  • Multi-tasking strength
  • Goal oriented
  • Product sales
  • Sales training
  • Customer service

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Enjoy participating in walking for overall physical and mental well-being
  • Baking
  • Cooking
  • Fashion and Style

Timeline

Service Advisor

Hickman Motors
05.2025 - Current

Assistant Manager

Pseudio
02.2025 - 05.2025

Sales Associate

Bogarts Jewellers
06.2022 - 10.2023

Line Cook

Pur & Simple
07.2021 - 05.2022

Supervisor

Robins Donuts
06.2020 - 05.2021

Swing Manager

McDonald's Restaurant
08.2018 - 01.2020

Keyholder Manager

The Gander Bread Box Bakery & Cafe
12.2009 - 08.2015

High School Diploma -

Gander Collegiate

Leadership Training -

Dale Carnegie

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Grace Bishop