GOURAV KUMAR AGARWAL
Mumbai
Summary
Dynamic IT specialist with a strong background in cloud architecture and vulnerability management. Proven track record of automating complex processes, leading to significant efficiency gains and enhanced disaster recovery protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Specialist
Wipro Limited
Gurugram
03.2022 - Current
- Automated repetitive cloud management tasks using PowerShell scripts, reducing manual intervention by 90%.
- Automated the deployment of Azure Virtual Desktop (AVD) master images to the DR environment using Terraform.
- Created an Azure DevOps Ansible pipeline for Illumio Agent onboarding on over 300 servers, reducing manual efforts by 99%.
- Closed security vulnerabilities on Windows and Linux servers using PowerShell scripts and Ansible playbooks, reducing manual intervention by 95%.
- Managed cloud infrastructure for applications, including Azure Compute, Network, Storage, Azure Entra ID, role assignments, Azure Cloud Security, and Azure Firewall. Responsible for Azure services and application integration.
- Website Migration to Cloud
- Performance Tunning of Web Applications
- AppDynamics Implementation
- IMPS Platform migration from JBOSS to WebLogic
- IBM MQ Upgrade for Credit card project
- IBM Connect Direct Upgrade to new version
- UAM Automation for Multiple Applications using PowerShell
- Microsoft Defender Onboarding
- Illumio Agent Onboarding using Ansible DevOps Pipeline.
- Azure Virtual Desktop Image Deployment using terraform.
- TRM Migration to Azure
- Notable Clients: E. ON Energy Germany & Sweden, UK.
Manager - IT
Au Small Finance Bank
Mumbai
02.2021 - 02.2022
- Conducted vulnerability assessments across the entire network and data center infrastructure, ensuring security compliance.
- Managed vulnerability assessment across complete network and data center infrastructure for all components and prepare configuration fixes for mitigation on UAT/DC/DR environment.
- Improved the service delivery processes and enhanced the SLA from 57% to 95% within few months.
- Led a team of 6 in-house and 24 vendor resources in supporting 60+ applications, handling incidents, change, and problem management.
Service Delivery Manager
Eidiko System Integrators
Mumbai
04.2017 - 02.2021
- Served as an L3 Support Engineer managing diverse platforms and applications, including cloud environments like Azure, alongside IBM and Oracle Middleware platforms. Conducted in-depth root cause analyses to resolve incidents with efficiency.
- Successfully deployed and managed middleware platforms such as WebLogic, JBoss, Apache, Tomcat, IBM MQ, IIB, Connect Direct, IBM HTTP Server, Oracle HTTP Server, and IBM MobileFirst. Responsibilities included installation, configuration, security hardening, vulnerability remediation, monitoring, alerting, application deployment, database connectivity, and advanced diagnostics through thread and heap dump analysis, ensuring performance optimization and system reliability.
- Managed a team of 28 resources working across various levels (L1/L2/L3) and locations. These resources had diverse platform integration skills, including Middleware, cloud, and software integration.
- Managing data center operations and disaster recovery drills, ensuring the resilience and availability of critical systems during emergencies is vital for a bank.
- Defined Key Result Areas (KRAs) and Key Performance Indicators (KPIs) to assess team performance, drive continuous improvement, and align objectives with broader organizational goals.
- Collaborated with clients to provide tailored technology solutions by identifying areas of improvement, optimizing processes, and aligning technology strategies with business needs for enhanced efficiency and productivity.
Consultant
Mindcraft Software Solutions
Mumbai
08.2015 - 04.2017
- Managed production support for Middleware across four prominent banking clients, including Yes Bank, State Bank of India (SBI), Kotak Mahindra Bank, and Deutsche Bank. This demonstrates your ability to handle critical and high-profile clients.
- Helped clients in designing and implementing scalable architecture with high availability. This likely involved ensuring that their Middleware systems could handle increasing workloads and remain operational even during failures.
- Undertook responsibility for assessing the security of the Middleware systems and identifying vulnerabilities. Subsequently, you worked on resolving these vulnerabilities to enhance the overall security posture of the systems.
Education
B.Tech. - CSE
Rajasthan Technical university
KotaSkills
- Project Management
- Strategy Planning & Management
- Delivery Management
- Project Execution & Monitoring
- Reporting & Documentation
- Cloud Solutions Architecture
- Disaster Recovery Management
- Vendor Management
- Product Testing & Implementation
- Process Automation
- IT Service Management
- Middleware Production Support
- Techno Function & Analysis
- Azure Compute
- Azure Networking
- Azure Storage
- Azure AD/Entra ID
- Azure Firewall
- Azure Policy
- Azure Virtual Desktop (AVD)
- Azure Hybrid Connectivity
- Private Link
- Key Vault
- Azure Update Manager
- Backup & Recovery
- Defender for Cloud
- RBAC
- PIM
- Wiz Cloud Security
- Wiz CLI
- PR Scanning
- IaC Scanning
- Image Scanning
- Secret Scanning
- Vulnerability Management
- Remediation
- Zero Trust
- SSL/TLS
- Certificate Management
- Microsoft Defender for Endpoint
- Zscaler
- Threat Detection
- Compliance Monitoring
- Azure DevOps Pipelines
- CI/CD
- Git
- Jenkins
- AppDynamics
- PowerShell
- Terraform
- Ansible
- YAML pipeline automation
- Infrastructure orchestration
- Configuration automation
- Docker
- Kubernetes
- AKS Cluster management
- ACR
- Service connection
- IBM WebSphere ND/Base
- IBM MQ
- IBM Integration Bus
- IBM HTTP Server
- Oracle Fusion Middleware
- Oracle SOA Suite
- Oracle HTTP Server
- Apache
- Tomcat
- JBoss Wild Fly
- Linux RHEL
- AIX
- Ubuntu
- Oracle
- Windows client 10/11
- Windows Server 2012/2010
- Incident Management
- Problem Management
- Change Management
- Performance Tuning
- Security Hardening
- New Relic
- Azure Integration
- Alerting & Automation
Certification
- 2012, RHCE
- 2015, IBM WebSphere Certified
- 2019, Certified Blockchain Expert
- 2020, Microsoft Azure Certified
Projects
Kotak Asset management and vulnerability closure WebSphere Migration WebSphere LOS & LMS Setup Retail Net banking Scaling Corporate Net Banking Migration Core Banking Migration UPI Migration IGTB and OBDX Implementation Certificate Management system Middleware Infrastructure automation using IBM urban code Mobile Banking Upgrade
Learning And Development
- 2012, CCNA Training
- 2012, Linux System Administration
- 2017, JBOSS EAP
- 2019, Blockchain
- 2019, DevOps
- 2019, DevSecOps
- 2020, API Management
- 2020, Secure Socket Layer
- 2020, Cloud Infrastructure Technologies & Docker Deep Dive
- 2021, Kubernetes
- 2023, Terraform and Ansible
- 2024, Oracle Cloud Security
- 2024, Kubernetes Security
Notable Accomplishments
- 2016-2017, Appreciated by Client for Successfully Scaling Retail Banking Application Hosted on WebSphere. Also got appreciation for Creating DR environment for Critical Banking application.
- 2017-2021, Appreciated for Timely Delivery of projects and Migrating Core Banking System.
- 2021-2022, Got Tech Star Award.
- 2022-Present, Received Appreciation for automating Multiple Processes in azure Cloud by Client EON Energy Market.
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Senior Specialist
Wipro Limited
03.2022 - Current
Manager - IT
Au Small Finance Bank
02.2021 - 02.2022
Service Delivery Manager
Eidiko System Integrators
04.2017 - 02.2021
Consultant
Mindcraft Software Solutions
08.2015 - 04.2017
B.Tech. - CSE
Rajasthan Technical university