Gloria Sarfo-Mensah
Amsterdam,Netherlands
Summary
Dynamic and adaptable professional with a strong foundation in customer engagement and objective handling. Demonstrates exceptional team collaboration skills and a proven ability to learn quickly and solve problems effectively. Proficient in computer literacy, including MS Word, MS Excel, MS PowerPoint, and internet applications. Excels under pressure while maintaining a focus on delivering high-quality results.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
Work history
Sales Assistant
Primark
Amsterdam, Netherlands
2024.08 - 2026.02
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Trained new staff members, fostering a supportive working environment.
- Utilised excellent communication skills to provide detailed product information.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Operated Cash register accurately, ensuring proper handling of transactions.
Cleaner
CSU
Amsterdam, Netherlands
2023.03 - 2025.09
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Crew member [Kitchen]
McBlauw B.V
Amsterdam, Netherlands
2023.05 - 2024.07
- Handled high-pressure situations calmly providing solutions promptly.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
Florist assistant
International Flex Job
Amsterdam, Netherlands
2021.05 - 2022.11
- Created visually appealing bouquets that increased overall sales.
- Ensured customer satisfaction by providing excellent floristry advice and service.
- Elevated store's reputation through consistent provision of high-quality floral services.
- Packed and prepared floral products for delivery or pick up by customers.
Teacher
New Mission Academy
Kumasi, Ghana
2016.05 - 2019.06
- Boosted students' reading comprehension with creative teaching strategies.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
Teacher
Shine Education Center
Accra, Ghana
2010.09 - 2012.05
- Coordinated school trips, broadened the pupils' cultural exposure and understanding.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Assessed student progress, provided constructive feedback for improvement.
National Service Person [Claim Department]
Adansi South Mutual Health Insurance Scheme
Kumasi, Ghana
2009.10 - 2010.08
- Achieved high standards of cleanliness with meticulous maintenance tasks.
- Prepared and distributed necessary equipment, facilitated successful operations.
- Prepared request forms and cover letters.
- Filed documents for records keeping.
Education
Post Graduate Diploma in Education - Economics
University Of Cape Coast
Cape Coast,Ghana 2012.06 - 2015.09
Bachelor of Arts[Social Sciences] - Economics and Sociology
University Of Cape Coast
Cape Coast , Ghana 2005.09 - 2009.05
Senior Secondary Certificate Examination - Business Accounting
Tweneboa Koduah Senior High School
Kumawu, Ghana 2001.09 - 2004.04
Basic Education Certificate Examination -
State Experimental School
Kumasi, Ghana 1992.09 - 2001.04
Skills
- Customer Engagement
- Objective handling
- Team collaboration
- Quick learner and problem solving ability
- Adaptability
- Pressure Handling
- Computer literacy (MS word, MS Excel, MS PowerPoint and internet)
Languages
English
Fluent
Twi
Native
Dutch
Beginner
Affiliations
- Reading
- Researching
- Traveling
References
References available upon request.
Timeline
Sales Assistant
Primark
2024.08 - 2026.02
Crew member [Kitchen]
McBlauw B.V
2023.05 - 2024.07
Cleaner
CSU
2023.03 - 2025.09
Florist assistant
International Flex Job
2021.05 - 2022.11
Teacher
New Mission Academy
2016.05 - 2019.06
Post Graduate Diploma in Education - Economics
University Of Cape Coast
2012.06 - 2015.09
Teacher
Shine Education Center
2010.09 - 2012.05
National Service Person [Claim Department]
Adansi South Mutual Health Insurance Scheme
2009.10 - 2010.08
Bachelor of Arts[Social Sciences] - Economics and Sociology
University Of Cape Coast
2005.09 - 2009.05
Senior Secondary Certificate Examination - Business Accounting
Tweneboa Koduah Senior High School
2001.09 - 2004.04
Basic Education Certificate Examination -
State Experimental School
1992.09 - 2001.04