Glenn Abrahams
Lelystad
Summary
Proactive Shift Leader Operations at Albert Heijn, adept in staff training and development, and excelling in complaint resolution. Demonstrated ability to enhance customer satisfaction and streamline production areas, ensuring efficiency. Skilled in POS system operation and fostering a positive team environment, significantly contributing to workplace harmony and operational success.
Overview
4
4
years of professional experience
Work History
Shift Leader Operations
Albert Heijn
07.2020 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
ISG Arcus
Lelystad, Netherlands08-2022
Skills
- Staff training and development
- Complaint resolution
- POS system operation
- Training assistance
- Strong verbal and written communication
- Positive attitude
- Issue resolution
- Sales expertise
Languages
Dutch
Native language
Dutch
Proficient
C2
English
Advanced
C1
Timeline
Shift Leader Operations
Albert Heijn
07.2020 - Current
High School Diploma -
ISG Arcus
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