Giorgi Zedginidze
Tbilisi
Summary
Currently caretaker for the Account Executive position, while also acting as a Security Ambassador. Experienced in creating and delivering engaging webinars on security for partners, updating team members on security issues/news, and working on a phishing awareness project. I’m passionate about promoting collaboration and a strong culture of security within the organization.
Overview
7
7
years of professional experience
Work History
Account Executive
Booking.com
07.2024 - Current
- Pro-active communication with partners in the region by telephone to assist with the development of business
- Re-engaged customers from dormant accounts, increasing revenue.
- Analyze market trends to provide strategic insights for business development and growth.
- Responsible for efficiently resolving customer service escalations related to the portfolio
- Support during individual and team projects, such as organizing and participating in workshops and webinars for partners.
Senior Coordinator
Booking.com
04.2021 - 02.2024
- Set clear team goals and KPIs,
- Delegate tasks and set project deadlines,
- Do regular performance evaluation
- Managed over 150 customer calls per day
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Evaluated customer service staff performance and provided constructive feedback.
Partner Support Coordinator
Booking.com
07.2018 - 03.2021
- Supporting Performance of partners from Caucasus Countries (GEO, Arm, AZ)
- Managed over 30 customer calls daily
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
EVS Intern
NGO Nesehnuti
05.2017 - 05.2018
- Participation in arrangements of public events, discussions, lectures, and workshops
- Sorted and organized files, spreadsheets, and reports.
- Translated documents from Georgian to English.
Education
B.A. in Journalism and Mass Communication -
Caucasus International University
Skills
- Customer Service Excellence
- Team Contribution
- Event Logistics Management
- Internal Communications
- Event Coordination
- Project support
- Microsoft Tools
- Adobe Systems Adobe Photoshop
- Figma (Design Software)
- Relationship Management
- Account management
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 3 in the development of Video verification project.
- Organized multiple Online and offline partner events.
Languages
Georgian
First Language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Account Executive
Booking.com
07.2024 - Current
Senior Coordinator
Booking.com
04.2021 - 02.2024
Partner Support Coordinator
Booking.com
07.2018 - 03.2021
EVS Intern
NGO Nesehnuti
05.2017 - 05.2018
B.A. in Journalism and Mass Communication -
Caucasus International University
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