Gilles Ngounou Ngakoue

• Providing the highest service to individuals in an emergency.
• Providing support through inbound calls and Chat for people using iphone14 in areas without network and internet.

Swiss telephone Provider

• Providing customer support via inbound calls and emails for Sunrise in French Italian and English.
• Managing any issues related to Fiber, 5G, bills, relocation.
• Providing assistance with opening an account.
• Swiss telephone Provider

• Providing customer support via chat and emails for N26 Bank in French language;
• Managing customers bank account related issues;
• Providing assistance with opening a bank account;
• Handling failed transactions related claims and fraudulent transfers refund requests.
• Business or sector: Customer Service

• Buddhist centre, agritourisme.
• Holding and organising workshops about meditation and martial arts in English, French and Italian languages.
• Buddhist centre, agritourisme.
• Business or sector: Teacher

• Providing customer support via inbound calls and emails for Vueling Spanish airline company in English, French and Italian language;
• Sale of tickets;
• Managing customers billing related issues with dedicated CRM software, performing flights date change compensations;
• Managing customers strike and flight delay related issues, assisting customer in rescheduling flight and managing queries related to flights date change performed by Vueling;
• Listening attentively to the customer concerns, demonstrate empathy while meeting all quality and performance metrics.
• Business or sector: Customer Service

Présentation de l'entreprise Spiritual Development Center.

• Holding and organising workshops about meditation and martial arts in English, French and Italian languages.
• Receptionist, welcoming international groups (from France, Germany, Switzerland, Liechtenstein, Austria) planning activities and room disposition.
• Spiritual Development Centre.
• Business or sector: Hotellerie

Information technology enterprise.

• Inbound call centre training in English, French and Italian languages.
• Information technology enterprise.
• Business or sector: Customer Service

• Exhibiting and selling book in fair.
• Business or sector: Sales

• Front end and back office duties: answering customer calls about insurance, processing queries from customers, insurance sale.
• Business or sector: Customer Service

• Welcoming customers and carrying out various tasks, such as giving information, directing and assisting people during travels tours.
• Interpreter from French to English and Italian.
• Business or sector: Travel Agency

• Monitoring information and maintaining quality control on screws.
• Business or sector: Factory

• Welcoming the public and carrying out various tasks, such as giving information and directing people throughout the stadium.
• Business or sector: Information and communication

• Loading and unloading flower merchandise in the shop.
• Business or sector: Transportation and storage

• Carefully monitoring stock, preparing reports about item's shortages, fill in price lists.
• Business or sector: Transportation and storage

• Setting up special effects in theatre plays.
• Business or sector: Arts, entertainment and recreation

• I was part of a group of volunteer workers called campolavoro (workcamp) made up of Italians and people from many other countries who come to work side-by-side with the resident group of the center.
• During the day I worked as chef's assistant, I cleaned bathrooms and bedrooms, and I did laundry service.
• In the evening we watched video on civil awareness or we discussed about the meaning of volunteering.
• Volunteering at Agape is less a generic volunteering experience and rather an expending energy in building together our sense of community.
• Business or sector: Volunteering