Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilang Kania

Former Assistant Manager
The Hague,ZH

Summary

Highly organized Secretary/Administrative Assistant experienced in supplying thorough, organized administrative support to executive teams. Proactive collaborator for events, shareholder activities and travel arrangements. Excellent record for managing administrations with desired results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Shift Leader

Five Guys
11.2024 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Developed training program for new employees, speeding up their integration into team.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Evaluated customer needs and feedback to drive product and service improvements.

Shift Leader

Starbucks
06.2024 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.

Sales Assistant

Gusti Leder
03.2023 - 05.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Assistant Manager General Affair

Indonesia Infrastructure Guarantee Fund
Jakarta, Indonesia
04.2022 - 01.2023
  • Worked well in team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Handle 32 outsource employee include admins, drivers, security, and office boy/girl
  • Stock Opname and making order for office supplies.
  • Backing up admins to do travel arrangement for hotel and airplane tickets, for daily expenses, etc.
  • Act as the first person of Administration for Procurement Senior Vice President.
  • Complex diary management such as arrange meetings online or offline for Procurement and also General Affairs division.
  • Handled confidential information in professional manner.
  • Coordinated events and worked on ad hoc projects.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Assistant Manager Guidance and Consultation

Indonesia Infrastructure Guarantee Fund
Jakarta, Indonesia
10.2019 - 04.2022
  • Business Trips to handle Indonesia infrastructure projects
  • Handling Regional or Central Government and Ministries due to Public Private
  • Partnership (PPP) Scheme to Indonesia Infrastructures
  • Handling memo’s for Capacity Building or Workshop and Focus Group Discussion to brainstorming about PPP Scheme in Indonesia
  • Handling over 20 infrastructure projects in Indonesia
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Secretary for Senior Vice President

Indonesia Infrastructure Guarantee Fund
Jakarta, Indonesia
10.2015 - 09.2019
  • Arrange business trip for all member of Business Development and Communication Teams
  • Correspondences for Divisions letters from internal or external
  • Drafting Memo's for all teams on BDC Division and Filling memo's
  • Manage 12 person on Business Development and Communication Division
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Chief Executive Officer's Secretary

Indonesia Infrastructure Guarantee Fund
Jakarta, Indonesia
04.2014 - 09.2015
  • Organized and updated schedules for executives.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Coordinated travel arrangements and bookings for executive staff.
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.

Personal Assistant

PT City Neonindo Indah Murni
Jakarta, Indonesia
06.2013 - 03.2014
  • Arrange Meetings for the Director
  • Arrange travel and visa
  • Correspondances letters for internal and external
  • Filling memo's and letters
  • Becoming an Stage Manager for the Taiwan Excellence events around Indonesia

Secretary

PT Tonsco Indonesia
Jakarta, Indonesia
01.2013 - 05.2013
  • Arrange Meetings for Director.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Arrange travel and visa
  • Correspondence and filling letters for internal and external
  • Handle personal matters of the Director
  • Compile documents to be submitted for tenders
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.

Education

Associate -

Universitas Padjadjaran
Indonesia
09.2002 - 04.2005

Skills

Administrative support

Travel coordination

Travel accommodations

Filing and data archiving

Microsoft Office proficiency

Schedule Management

Advanced MS Office Suite

Timeline

Shift Leader

Five Guys
11.2024 - Current

Shift Leader

Starbucks
06.2024 - 10.2024

Sales Assistant

Gusti Leder
03.2023 - 05.2024

Assistant Manager General Affair

Indonesia Infrastructure Guarantee Fund
04.2022 - 01.2023

Assistant Manager Guidance and Consultation

Indonesia Infrastructure Guarantee Fund
10.2019 - 04.2022

Secretary for Senior Vice President

Indonesia Infrastructure Guarantee Fund
10.2015 - 09.2019

Chief Executive Officer's Secretary

Indonesia Infrastructure Guarantee Fund
04.2014 - 09.2015

Personal Assistant

PT City Neonindo Indah Murni
06.2013 - 03.2014

Secretary

PT Tonsco Indonesia
01.2013 - 05.2013

Associate -

Universitas Padjadjaran
09.2002 - 04.2005

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Gilang KaniaFormer Assistant Manager