Giang Diem
Amsterdam
Summary
A conscientious and open-minded person with hospitality theoretical and practical background of 4 years. Passionate about creating effective communication management for hospitality brands.
Overview
3
3
years of professional experience
Work History
Cluster Events Trainee
Hyatt Regency Amsterdam & Andaz Amsterdam Prinsengracht
02.2023 - Current
- Handled sales and events reservations from data input, event planning, and invoice preparation.
- Prepared reports throughout cluster.
- Kept in touch with external clients to maintain professional connections.
- General support for Sales & Marketing department,
Restaurant All-rounder
Hello Vietnam
03.2023 - 07.2023
- Operated kitchen operation and customer services in a professional manner.
Bartender
Sinjah Restaurant
06.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Human Resources Management Trainee
Notiz Hotel
03.2021 - 04.2022
- Carried out recruitment and selection for traineeships for Notiz hotel.
- Coordinated sufficient human forces for Notiz hotel on short-staffed period.
- Consulted with supervisor to identify company needs and preferred employee qualifications throughout a management project.
- Created and updated tracking spreadsheets using MS Excel.
Human Resources Supervision Trainee
Notiz Hotel
02.2021 - 04.2021
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Handled departmental improvement plan for supervisory positions for new HR hires.
Education
High School Diploma -
Bac Ninh High School For The Gifted
Bac Ninh, Vietnam06.2019
Skills
- MS Office: Word, Excel, Powerpoint
- PMS System: Opera, Reserve, Envision
- Graphic Design Platform: Canva
- Social Media Management & Online Communication
- Effective Time Management & Adaptability
- Critical thinking & Result-oriented
Accomplishments
- NHL Stenden Excellency Scholarship - March, 2022
- NHL Stenden Excellency Scholarship - October, 2020
- Holland Scholarship - May, 2019
Languages
Vietnamese
Native language
English
Advanced
C1
Dutch
Elementary
A2
Timeline
Restaurant All-rounder
Hello Vietnam
03.2023 - 07.2023
Cluster Events Trainee
Hyatt Regency Amsterdam & Andaz Amsterdam Prinsengracht
02.2023 - Current
Bartender
Sinjah Restaurant
06.2021 - 06.2022
Human Resources Management Trainee
Notiz Hotel
03.2021 - 04.2022
Human Resources Supervision Trainee
Notiz Hotel
02.2021 - 04.2021
High School Diploma -
Bac Ninh High School For The Gifted