Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Giang Diem

Giang Diem

Amsterdam

Summary

A conscientious and open-minded person with hospitality theoretical and practical background of 4 years. Passionate about creating effective communication management for hospitality brands.

Overview

3
3
years of professional experience

Work History

Cluster Events Trainee

Hyatt Regency Amsterdam & Andaz Amsterdam Prinsengracht
02.2023 - Current
  • Handled sales and events reservations from data input, event planning, and invoice preparation.
  • Prepared reports throughout cluster.
  • Kept in touch with external clients to maintain professional connections.
  • General support for Sales & Marketing department,

Restaurant All-rounder

Hello Vietnam
03.2023 - 07.2023
  • Operated kitchen operation and customer services in a professional manner.

Bartender

Sinjah Restaurant
06.2021 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Human Resources Management Trainee

Notiz Hotel
03.2021 - 04.2022
  • Carried out recruitment and selection for traineeships for Notiz hotel.
  • Coordinated sufficient human forces for Notiz hotel on short-staffed period.
  • Consulted with supervisor to identify company needs and preferred employee qualifications throughout a management project.
  • Created and updated tracking spreadsheets using MS Excel.


Human Resources Supervision Trainee

Notiz Hotel
02.2021 - 04.2021
  • Answered phone and performed clerical duties to assist human resources department.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Handled departmental improvement plan for supervisory positions for new HR hires.

Education

High School Diploma -

Bac Ninh High School For The Gifted
Bac Ninh, Vietnam
06.2019

Skills

  • MS Office: Word, Excel, Powerpoint
  • PMS System: Opera, Reserve, Envision
  • Graphic Design Platform: Canva
  • Social Media Management & Online Communication
  • Effective Time Management & Adaptability
  • Critical thinking & Result-oriented

Accomplishments

  • NHL Stenden Excellency Scholarship - March, 2022
  • NHL Stenden Excellency Scholarship - October, 2020
  • Holland Scholarship - May, 2019

Languages

Vietnamese
Native language
English
Advanced
C1
Dutch
Elementary
A2

Timeline

Restaurant All-rounder

Hello Vietnam
03.2023 - 07.2023

Cluster Events Trainee

Hyatt Regency Amsterdam & Andaz Amsterdam Prinsengracht
02.2023 - Current

Bartender

Sinjah Restaurant
06.2021 - 06.2022

Human Resources Management Trainee

Notiz Hotel
03.2021 - 04.2022

Human Resources Supervision Trainee

Notiz Hotel
02.2021 - 04.2021

High School Diploma -

Bac Ninh High School For The Gifted

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Giang Diem