Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Giacomo Latorraca

Customer Success Manager - International
Amsterdam

Summary

Passionate and highly motivated Project Manager with strong teamwork attitude. Expert in customer success, team building and partnership development. I enjoy working with people from different backgrounds and I thrive in fast paced, highly competitive work places.

Building connections, opening partnerships and new business opportunities for my firm is my daily goal. Bringing Sustainability to the Corporate world is my career goal.

Overview

2025
2025
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Customer Success Manager - International

Plan A
Amsterdam
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Created customer support strategies to increase customer retention.
  • Led team of customer success specialists, providing ongoing training and support to enhance team performance.

Associate Project Manager

Morningstar Sustainalytics
6 2022 - 12.2024
  • Onboarded large and medium cap companies in the ESG Risk Rating process (the company's flagship product)
  • Cooperated with internal and external stakeholders to successfully deliver large number of projects (around 25 per quarter)
  • Actively engaged with companies to detail Sustainalytics methodology and approach, responded to complex queries and provided extensive technical background when needed
  • Contributed to enhancing the prominence of the team internally and externally by providing high level as well as technical support (both to internal and external stakeholders)
  • Created, fostered and maintained relationships with top management figures within the corporate world in the EMEA region
  • Provided ongoing oversight of different project management and databases (such as Microsoft CRM, Sharepoint, Power BI)
  • Adopted a culture specific approach to cater each client's need, resulting in respectful and successful cooperation even with hostile clients
  • Always prioritized the creation of a human connection with the representatives on the clients' side in order to allow for meaningful and respectful collaboration
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Partnered with project team members to identify and quickly address problems.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Supported senior managers and department leaders by completing projects and problem resolution
  • Updated customers and senior leaders on progress and roadblocks.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Mentored and guided staff to enhance performance and exceed customer expectations.

Corporate Social Responsibility Specialist

Altea Federation
Baveno, North Brabant
07.2021 - 06.2022
  • Drafted, compiled and edited Altea Federation's Sustainability Report (following the GRI principles) for two years.
  • Managed and drafted Altea Federation's Sustainability Strategy up to 2024.
  • Expanded Altea's outreach in the sustainability consultancy business, helping to obtain new clients and to increase business operations with long term clients.
  • Organized and supported the team responsible for obtaining several Sustainability certifications (Global Compact, B Corp and others).
  • Developed community reputation through commitment to UN Sustainable Development Goals.
  • Developed sustainability project goals, objectives or strategies in collaboration with other professionals.
  • Conducted research into different sustainability plans to identify solutions and develop deployment plans.

Project Management Intern

Altea Federation
Baveno, North Brabant
10.2020 - 07.2021
  • Identified project scopes, constraints, risks and deadlines.
  • Tracked project performance to analyze successful completion of short- and long-term goals.
  • Assisted project managers by tracking, organizing and analyzing project financial information.
  • Prepared and filed documents and collected data to track performance and efficiency.
  • Used Microsoft Project and Microsoft Excel to create and maintain comprehensive project documentation.

R&D Project Intern

Fondazione Formit
11.2018 - 07.2019
  • Contributed to the management of 6 EU funded project with a total budged exceeding 5 million €.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Education

Bachelor of Arts - Politics, Philosophy And Economics

LUISS University
Roma
09.2015 - 04.2018

Master of Science - Public Policy And Human Development

UNU - Maastricht University
Maastricht

Master of Arts - Business And Humanities

University of Eastern Piedmont
Novara
11.2021 - 06.2022

Skills

    Key stakeholder relationship building

Partnership development

Excellent Communication

ESG and CSR Frameworks Knowledge (GRI, SASB, CDP, GRESB)

Client Interfacing

Cultural Awareness

Interests

NBA Basketball

Fantasy literature

Geopolitics

Timeline

Master of Arts - Business And Humanities

University of Eastern Piedmont
11.2021 - 06.2022

Corporate Social Responsibility Specialist

Altea Federation
07.2021 - 06.2022

Project Management Intern

Altea Federation
10.2020 - 07.2021

R&D Project Intern

Fondazione Formit
11.2018 - 07.2019

Bachelor of Arts - Politics, Philosophy And Economics

LUISS University
09.2015 - 04.2018

Customer Success Manager - International

Plan A

Associate Project Manager

Morningstar Sustainalytics
6 2022 - 12.2024

Master of Science - Public Policy And Human Development

UNU - Maastricht University

Similar Profiles

CREATE PROFILE
Giacomo LatorracaCustomer Success Manager - International