Gerson Zandamela

• Supported MEF with preparation of technical specifications for IT modernization activities.
• Assisted CEDSIF, INAS, and MINEDH in developing digital payment platforms for compensating trainers and paying social assistance subsidies.
• Supported MEF with operationalization, oversight, and management of contracts associated with IT investments.
• Engaged with various stakeholders, including the Central Bank, commercial banks, MMOs, and financial service provider associations, to streamline opportunities for financial inclusion within the country.
• Leveraged local content knowledge and technological innovations to enhance digital financial inclusion and promote financial sector development.

• Designed and managed new payment products tailored to meet specific customer needs, including service payments, reverse factoring, and VISA card sponsorships.
• Enhanced and facilitated the bank's digital transformation strategy, ensuring optimal performance and improved customer satisfaction through innovative digital services.
• Initiated and led efforts to revamp the organizational culture across all departments, fostering an environment conducive to innovation and the successful implementation of transformative projects.
• Addressed the needs of end customers across all banking segments, driving initiatives that promote financial inclusion and accessibility.

• Make crucial decisions regarding marketing, sales, product development, and customer service to drive business growth and market share.
• Listen and analyze all voices from the business ecosystem to better fit the solution in the market and create social impact;
• Create the company's strategic and financial plan for each year of activities;
• Increase by 100% meetings with large investors, partners and clients;
• Make technical and financial proposals to clients based on terms of reference or negotiations;

• Create new business channels and innovative use cases for the Mozambique's largest labor platform emprego.co.mz.

• Optimized the company's overall strategic plan and interacted directly with end users to enhance solutions, including the development of the Meu Txi app, a neo banking application focused on savings through cashbacks.
• Shaped the company’s strategy and mission to ensure business profitability.
• Created essential documents such as business plans, service proposals, budgets, letters, contracts, and manuals.
• Arranged business meetings and managed various contracts related to the organization.
• Oversaw critical operations across all company areas, including Accounting, HR, IT, Sales, and Design.

Internal consultant in the area of communication and creative in a corporate environment allocated to Standard Bank.

• Design internal initiatives to improve the engagement of workers in self-learning platforms and the inclusion of women in the work environment.