Gerardo Zarate
El Cajon
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Tesla Technician
Tesla INC
06.2020 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Diagnosed and repaired problems with electrical and mechanical systems.
Administrator
Subaru Of America
02.2021 - 12.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Lube tech, apprentice tech
Frank Subaru, cars
07.2019 - Current
- C tech, interior specialty
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Mobile technician Customer
Side Hustles
08.2021 - 07.2022
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
UPS
12.2016 - 01.2017
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Lifted and carried packages weighing up to 65 pounds.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Scanned and tracked packages for delivery accuracy and security.
Education
Associate of Science - Automotive Engineering
MiraMar College
Mira Mar09.2017
High School Diploma -
Jccs High School
Encanto San Diego06.2015
Lincoln High school
2014
Skills
- SKILLS and Strength
- Very analytical
- Quick problem solver
- Adapt to intense situation
- Take control when needed
- Calm and collective
- Great communication
- Positive
- Motivational
- Perceptive
- Interpersonal Skills
- Risk Taker
- Leadership & Mentorship
- Patient
- Responsible
- Analytical Software
- Document Preparation
- Time Management
- Issue Resolution
- Customer Rapport
- Customer Interaction
- Attention to Detail
- Extensive Organizational Skills
- Maintenance and Repair
- Computer-Assisted Diagnostics
- Troubleshooting and Diagnostics
- Program Support
- Product Inspection
- Complex Repairs
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Major Projects Include Diagnosing Vehicles to top specs.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Tech reviews
On going Tech savvy, Tech reviews on the Latest software when it comes to gadgets.
Languages
English, Spanish
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Mobile technician Customer
Side Hustles
08.2021 - 07.2022
Administrator
Subaru Of America
02.2021 - 12.2021
Tesla Technician
Tesla INC
06.2020 - Current
Lube tech, apprentice tech
Frank Subaru, cars
07.2019 - Current
UPS
12.2016 - 01.2017
Associate of Science - Automotive Engineering
MiraMar College
High School Diploma -
Jccs High School
Lincoln High school
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