Gerardo Chavez
Irving
Summary
Ambitious and seasoned Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor, and proactive approach to problem-solving and staff management. Over 8 years of experience in specialty drink establishments with focused perspective on working and running a high-functioning coffee bar.
Overview
9
9
years of professional experience
Work History
Shift Manager
Pet Supplies Plus
11.2022 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Collaborated with other leaders and district managers to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Closing Manager
Sweetwaters Coffee and Tea
05.2022 - 10.2022
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assessed operational needs to develop practical solutions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Barista/cook/server
The Aussie Grind
07.2020 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista
Mochas and Javas
04.2020 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled Drive-Thru line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista Manager
Ascension Coffee
09.2017 - 11.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact.
- Monitored customer feedback to improve barista performance and customer service.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and increase sales and profitability.
Assistant Kitchen Manager
Redrock Bar and Grill - Benders Sports and Spirits
02.2015 - 08.2017
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Barista
Nerdvana
04.2014 - 09.2015
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Hebron High School
Carrollton TxSkills
- Adaptable and Flexible
- Menu Item memorization and explanation
- Equipment and Store Cleaning
- Spanish Fluency
- Coffee and Tea Expertise
- Latte art
- Interpersonal Skills
- High-Volume Environments
- Problem-Solving Techniques
Timeline
Shift Manager
Pet Supplies Plus
11.2022 - 07.2023
Closing Manager
Sweetwaters Coffee and Tea
05.2022 - 10.2022
Barista/cook/server
The Aussie Grind
07.2020 - 12.2021
Barista
Mochas and Javas
04.2020 - 07.2020
Barista Manager
Ascension Coffee
09.2017 - 11.2019
Assistant Kitchen Manager
Redrock Bar and Grill - Benders Sports and Spirits
02.2015 - 08.2017
Barista
Nerdvana
04.2014 - 09.2015
High School Diploma -
Hebron High School
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