Geraldine Abbott
Marystown
Summary
Adept at orchestrating optimal client care outcomes, my tenure at Provincial Home Care honed my problem-solving abilities and organizational skills. I excelled in enhancing client satisfaction and maintaining compliance with industry standards, showcasing a blend of exceptional communication and meticulous attention to detail. My proactive approach led to significant improvements in care coordination and team collaboration.
Personable and organized individual with excellent communication skills and positive, upbeat attitude. Possesses deep understanding of client service principles and demonstrates strong proficiency in scheduling and coordination. Dedicated to improving client satisfaction and fostering strong relationships.
Overview
2
2
years of professional experience
Work History
Client Care Coordinator
Provincial Home Care
08.2022 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Data entry
- Meeting deadlines
- Cash handling for clients and weekly deposits
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
No Degree - Office Administration
College of The North Atlantic
Burin06-2022
Certificate - Personal Care Assistant
Keyin College
06-2008
High School Diploma -
Marystown Central High
Marystown06-1987
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Documentation
- Care planning
- Goal setting
- Scheduling
- Team supervision
- Organizational standards
- Teamwork
- Teamwork and collaboration
- Care consultation
- Multitasking
- Time management
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Computer skills
- Excellent communication
- Reliability
- Calm and professional under pressure
- Customer service excellence
- Task prioritization
- Stress tolerance
- Data entry
- Team building
- Active listening
- Adaptability and flexibility
- Effective communication
- Inbound call management
- Customer data confidentiality
- Policies and procedures adherence
- Interpersonal communication
- Issue and complaint resolution
- Administrative and office support
- Self motivation
- Interpersonal skills
- Phone etiquette
- Verbal and written communication
- Money handling
- Decision-making
- Professionalism
- Information gathering
- Work prioritization
- Analytical thinking
- Continuous improvement
- Time management abilities
- De-escalation techniques
- Record keeping
Languages
English
Elementary
Timeline
Client Care Coordinator
Provincial Home Care
08.2022 - Current
No Degree - Office Administration
College of The North Atlantic
Certificate - Personal Care Assistant
Keyin College
High School Diploma -
Marystown Central High
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