Georginah Mugo
Nairobi,NAIROBI
Summary
Dedicated healthcare professional with expertise in healthcare system navigation and elderly care. Proficient in mobility support techniques, physical therapy assistance, and the use of medical software. Demonstrates a strong understanding of diabetes care and assisted living operations, with a focus on adult safeguarding. Skilled in meal preparation and providing comprehensive support in dressing and undressing. Committed to enhancing patient well-being through compassionate care and efficient service delivery.
Seasoned caregiver with focus on providing empathetic, person-centred care. Can foster supportive and comfortable environments for clients through practical skills in daily living assistance and emotional support. Holds specialisation in elderly care, dementia understanding and palliative care delivery, ensuring dignity, respect and high quality of life for all clients.
Overview
8
8
years of professional experience
Work history
Caegiver
Mji wa Huruma home for the old
Nairobi
2025.01 - Current
- Conducted regular physical exercise sessions, promoting mobility and physical health.
- Administered medication to patients, ensuring safety and health maintenance.
- Managed housekeeping tasks to provide a safe home environment.
- Accompanied patients to medical appointments, ensuring continuity of care.
- Provided companionship by engaging in social and recreational activities.
- Maintained a clean environment to promote patient hygiene.
- Ensured timely administration of prescribed drugs; resulted in improved patient health.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Monitored vital signs regularly for early detection of health issues.
Branch manager
VICTORIA HOMESTORE LTD
Nairobi
2022.12 - Current
- Ensured branch met all regulatory requirements for safe operation.
- Provided excellent customer service, securing client loyalty.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Organised local marketing activities, boosting brand visibility within community.
- Conducted regular performance reviews for continuous employee development.
- Streamlined business processes to enhance operational efficiency.
- Led team meetings to foster communication and collaboration.
- Improved branch productivity by implementing efficient work schedules.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale.
- Coordinated with other branches for seamless service delivery.
- Built partnerships with local businesses fostering community relations.
- Liaised with clients, resulting in strong relationships and repeat business.
Branch manager
HEEL TO TOE LTD
Nairobi
2017.06 - 2022.11
- Reviewed and analysed sales data to identify growth opportunities.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Conducted regular performance reviews for continuous employee development.
- Ensured branch met all regulatory requirements for safe operation.
- Managed daily operations to ensure smooth running of the branch.
- Improved branch productivity by implementing efficient work schedules.
- Fostered a positive work environment, improving overall team morale.
- Resolved customer complaints swiftly, maintaining company's reputation.
Education
Certificate - CAREGIVING
RAFFA INSTITUTE OF CARE AND DISABILITY STUDIES
NAIROBI 2024.01 - 2024.06
Certificate of Higher Education - BUSINESS MANAGEMENT
KENYA INSTITUTE OF BUSINESS MANAGEMENT
NAIROBI 2022.01 - 2022.12
Diploma of Higher Education - BUSINESS MANAGEMENT
KCA UNIVERSITY
2025.01 -
Skills
- Healthcare system navigation
- Mobility support techniques
- Physical therapy assistance
- Use of medical software
- Diabetes care understanding
- Assisted living operations
- Familiarity with adult safeguarding
- Meal preparation expertise
- Elderly care
- Dressing and undressing
Timeline
Caegiver
Mji wa Huruma home for the old
2025.01 - Current
Diploma of Higher Education - BUSINESS MANAGEMENT
KCA UNIVERSITY
2025.01 -
Certificate - CAREGIVING
RAFFA INSTITUTE OF CARE AND DISABILITY STUDIES
2024.01 - 2024.06
Branch manager
VICTORIA HOMESTORE LTD
2022.12 - Current
Certificate of Higher Education - BUSINESS MANAGEMENT
KENYA INSTITUTE OF BUSINESS MANAGEMENT
2022.01 - 2022.12
Branch manager
HEEL TO TOE LTD
2017.06 - 2022.11