

Hospitality professional with over five years’ experience in premium London and Amsterdam venues, currently operating as Team Leader at a high-performing Marylebone pub within the Cubitt House group. Experienced in supervising multi-floor operations, leading international teams and maintaining service excellence in high-volume environments. Seeking progression into an Assistant Manager position to take greater responsibility for operations, staff development, and guest experience. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Interested in quality, speed and performance improvements as well as developing a strong sense of team. Enrolling in the Level 3 Award in Hospitality Supervision & Leadership to formalise management development. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.