Geert Pruijssers

Digitizing our route to consumer in the AME (Africa Middle East) region, focusing on our customers (eB2B), Distributors, Sales Reps, and Customer Service Agents. Responsible for building the strategy, capability building and execution of change management to drive adoption. The goal: Growth of the digital revenue (GMV) by driving execution excellence at Sales Reps, increase distribution power, Increasing Productivity and create an outstanding customer experience.

• Improved program efficiency by streamlining processes and implementing time-saving solutions such as the financial process
• Managed cross-functional DevOps teams for successful project completion within deadlines and budgets
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement
• Developed strategic plans, setting clear objectives and achievable milestones for the team
• Strategic Alignment: Ensure technology solutions are closely aligned with the strategic objectives and business goals of our organization
• Optimized resource allocation, effectively balancing priorities and managing competing demands
• Agile Project Coordination: Lead a team of seasoned Agile Project Managers to efficiently coordinate the execution of intricate changes, from the inception of the business case to realization, all while adhering to Agile principles
• Financial oversight: Assume financial responsibility for the Commerce BETA Tribe, overseeing a budget of approximately €15 million
• Coaching and Mentorship: Provide coaching and mentorship to product teams and project managers, enabling them to effectively deliver complex changes and ensure quality
• Managed vendor ad third party relationships, ensuring high-quality deliverables in line with the overall strategy and deliverables
• Established strong relationships with key stakeholders, ensuring support for program initiatives
• Delivered high-quality results by setting performance metrics and monitoring progress against targets
• Participated in vendor selection and management process for program initiatives

• Leadership Position: I was an integral part of the Business Applications Leadership Team, where I actively shape and influence key decisions and strategies
• Client Transformation: I guided our clients in their digital transformation journey, specifically focusing on enhancing their Marketing, Sales, and Customer Service functions
• My expertise lies in aligning these transformations with their existing business processes
• Value Creation: I specialize in identifying opportunities for value creation within our clients’ organizations
• This involves leveraging Microsoft technologies, particularly Dynamics365 Customer Engagement and the Power Platform
• Strategic Contribution: I play a pivotal role in contributing to our clients’ Microsoft-focused vision, strategy, and roadmap, ensuring alignment with their broader business goals
• Commercial Development: My responsibilities encompass identifying fresh commercial opportunities and actively participating in the development of business strategies
• I collaborate closely with Accenture, Avanade, and Microsoft to create compelling value propositions
• Knowledge Capitalization: I am dedicated to the development and dissemination of in-depth expertise in Business Applications
• I also facilitate connections within Accenture’s wider ecosystem to enhance our knowledge capital
• Mentorship and Leadership Development: Internally, I hold roles as a People Lead and Career Counselor for our senior consultants, contributing to their growth and fostering a positive learning environment
• Additionally, I lead the Microsoft Catalyst Program, which accelerates our internal capabilities and innovation

• Improved business processes by designing and implementing Microsoft Dynamics CRM solutions for Sales, Service and Marketing
• Led multiple cross-functional DevOps teams of internal staff and external contractors, ensuring seamless collaboration
• Managed resources and diligently addressed technical obstacles, guaranteeing prompt resolution or viable workarounds
• Played a crucial role in driving the realization of genuine business value through active utilization of Microsoft Dynamics CRM, both on-premise and in the cloud
• Engaged with key stakeholders such as Product Owners, senior management, and the delivery team to comprehensively grasp business requirements and propose suitable solutions
• Orchestrated the delivery of Technical Support Services across multiple Microsoft support delivery teams, ensuring the achievement of robust IT infrastructure and operational stability to support customer outcomes
• Managed change management and adoption initiatives, enhancing the productive use of Microsoft Dynamics (cloud) Technologies
• Spearheaded technology innovation initiatives to stay ahead of industry trends and maintain a competitive edge in the marketplace
• Created detailed architecture documentation that facilitated effective communication among stakeholders throughout project lifecycles
• Optimized application performance through cloud migration strategies, resulting in increased scalability and reduced operational costs

• Led a cross-functional DevOps team comprising both internal staff and external contractors, ensuring a cohesive and focused working environment by shielding the team from external distractions and conflicts
• Effectively managed resources, swiftly addressing technical obstacles, and ensuring their resolution or identification of viable workarounds
• Leveraged technical expertise to provide guidance on technology matters, contributing to the maturation of Customer IT capabilities and ensuring infrastructure health and operational stability
• Collaborated closely with the customer and account teams to prioritize and strategize customer engagement initiatives, encompassing both cloud and on-premise Microsoft technologies for Sales, Service and Marketing
• Successfully spearheaded an end-to-end migration of Dynamics CRM to the cloud, streamlining operations and enhancing efficiency
• Strategically positioned the Dynamics CRM platform within Obvion Hypotheken’s overarching strategy, aligning it with the organization’s long-term goals and objectives
• Mentored junior consultants, fostering professional development and sharing industry expertise

• Enhanced client satisfaction by delivering tailored Microsoft solutions for their specific business needs in Sales, Service and Marketing
• Implemented robust security measures to protect sensitive data and maintain compliance with industry regulations
• Developed comprehensive Architecture, incorporating scope, processes, alternatives, and risk assessments
• Analyzed the client’s business requirements and CRM processes through various means, including document analysis, interviews, workshops, and workflow analysis
• Translated these requirements into more than10 tangible deliverables, including functional specifications, use cases, user stories, workflow/process diagrams, and data flow/data model diagrams
• Actively configured the system within the Microsoft Dynamics CRM platform to meet the specified requirements
• Conducted rigorous testing, encompassing multiple levels such as functional, regression, user acceptance, integration, and performance testing, ensuring alignment with the client’s needs