Gayathri Srinivasan

• Created Knowledge articles to help customers to easily go through and understand about products.
• Worked on automation tools (Workflows,Process Builder,Assignment Rules).
• Collaborated with team members to achieve target results.

• Led server infrastructure development, quality assurance, staging and production systems.
• Created documentation for managed Siebel environments to support multi-disciplinary development efforts.
• Collaborated with developers to address bugs and performance defects in operational assets.
• Analyzed production logs and data for potential issues during troubleshooting investigations.
• Performed configuration and scripting development for Siebel tools to introduce new enhancements and updates.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Implemented update of Siebel web servers, database servers and application servers.
• Monitoring the performance of the servers and ensure 24/7 availability.

• Performing deployments (SRF and Non-SRF).
• Installing Siebel servers and applying patches.
• Performing repository migration.
• Trouble shooting deployment issues.
• Report generation by SQL queries on database.
• Managing user access.
  
  
  
  
  

Got trained into Sibel CRM