Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cluster Store Manager
Freetto B.V.
08.2022 - 03.2023
Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
Promoted a culture of continuous learning among staff members, offering ongoing training and development opportunities to keep employees engaged and updated on industry trends.
Cashier
Coop
11.2021 - 08.2022
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Shop Assistant
Tobacco Store
08.2021 - 10.2021
Completed daily tasks accurately and on-time to support shop needs.
Provided customer service.
Checked incoming orders and organized new stock.
Packaging Operator
Ergon Group Srl
05.2021 - 07.2021
Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Used pallet jacks to safely move product and materials.
Production Worker
Bettina
09.2020 - 10.2020
Organized work to meet demanding production goals.
Secretary
Accountant's Office
01.2016 - 07.2018
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Education
No Degree - Foreign Languages Applied To Economics And Law
Université Nice-Sophia-Antipolis
Nice, France
High School Diploma -
Marco Polo - Communication And Marketing
Italy
07-2019
Skills
Customer service
Problem-solving skills
Team collaboration
Certification
BHV – Emergency Response Officer
First aid, evacuation procedures, fire extinguishing, CPR
In-house emergency response training and alerting emergency services.
English certificate C1
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist
EasyHotel The Hague-Scheveningen
05.2023 - Current
Cluster Store Manager
Freetto B.V.
08.2022 - 03.2023
Cashier
Coop
11.2021 - 08.2022
Shop Assistant
Tobacco Store
08.2021 - 10.2021
Packaging Operator
Ergon Group Srl
05.2021 - 07.2021
Production Worker
Bettina
09.2020 - 10.2020
Secretary
Accountant's Office
01.2016 - 07.2018
No Degree - Foreign Languages Applied To Economics And Law
Personal Assistant to the Principal at The International School of The HaguePersonal Assistant to the Principal at The International School of The Hague