Resourceful and determined personality, graduated in high school in 2022 in the graphic design sector. Now i'm currently studying Fine Arts at the Gerrit Rietveld Academie. Can count on strong motivation and the desire to improve my skills, contributing proactively to the achievement of individual and team goals. Characterized by reliability and strong motivation to grow professionally and specially in the arts, communication and technology to ensure a product/ service at the highest level. Being able to take care of the assigned tasks with commitment and determination always acting in compliance of the feedback and recommendations of colleagues and superiors with an aim to continuously improve the service. Excellent communication skills.
Hi, I’m
GAIA GENTILE
Amsterdam
Summary
Overview
5
years of professional experience
Work History
D'Vijff Vlieghen
Waitress
08.2024 - Current
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Gio's by the River
Waitress
02.2024 - 07.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Impero Romano
Waitress
11.2022 - 12.2023
Job overview
- Cleaning and tidying up at the end of the service
- Autonomous management of the tables and assigned tasks in order to provide a quick and friendly service to customers
- Carrying out cash opening and closing operations, including accounting verification
- Cash, credit card and withdrawals
- Customers care throughout the stay, satisfying the requests
- Customers management with or without reservation
- Fast and accurate communication to the kitchen staff, highlighting particular requests or food restrictions
- Telephone booking, reception and accomodation at the customer's table
- Cutting, cleaning and portioning of cooked fish at the table
- Set-up, mise en place and buffet presentation for events and catering
- Opening bottles at the table, decanting
Barbun Km0
Bartender
03.2020 - 07.2022
Job overview
- Counter and table service
- Cleaning and daily hygiene of the bar area and of surfaces and worktops
- Customers satisfaction ensured by executing service with speed and courtesy
- Promoting a positive and stress-free enviroment, requires maintaining pleasant communication with customers even during the most hectic periods
- Preparing and furnishing the counter, display windows and refrigerated counters
- Stock check on a daily basis
Education
Gerrit Rietveld AcademieAmsterdam, Netherlands
Bachelor of Arts from Academy of Arts And Design
07-2027
University Overview
Liceo Artistico "Benedetto Alfieri"
Diploma (HAVO) from Graphic Design
07.2022
University Overview
Skills
- Management
- Problem solving
- Emotional intelligence
- Multitasking
- Flexibility and Adaptability
- Positive attitude
- Communication
- Stress resistance
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Personal Information
Personal Information
Date of Birth: 05/09/03Professional Experiences
Professional Experiences
Cleaning and tidying up at the end of the service. Autonomous management of the tables and assigned tasks in order to provide a quick and friendly service to the guests, carrying out cash opening and closing operations, including accounting verification. Cash, credit card and withdrawals, Customers care throughout the stay, satisfying the requests. Customers management with or without reservation. Fast and accurate communication to the kitchen staff, highlighting particular requests or food restrictions. Telephone booking, reception and accommodation at the customer's table. Cutting, cleaning, and portioning of cooked fish at the table. Set-up, mise en place and buffet presentation for events and catering, Opening bottles at the table, decanting.
Counter and table service. Cleaning and daily hygiene of the bar area and of surfaces and worktops. Customers satisfaction ensured by executing service with speed and courtesy., Promoting a positive and stress-free environment, requires maintaining pleasant communication with customers even during the most hectic periods. Preparing and furnishing the counter, display windows and refrigerated counters. Stock check on a daily basis.
Timeline
Waitress
D'Vijff Vlieghen
08.2024 - Current
Waitress
Gio's by the River
02.2024 - 07.2024
Waitress
Impero Romano
11.2022 - 12.2023
Bartender
Barbun Km0
03.2020 - 07.2022
Gerrit Rietveld Academie
Bachelor of Arts from Academy of Arts And Design
Liceo Artistico "Benedetto Alfieri"
Diploma (HAVO) from Graphic Design
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