GAIA ERNANDEZ
CAU Steak Restaurant
Zaandam
2
Languages
1
Certification
4
years of professional experience
Hands-on hospitality and operations professional with proven experience leading teams and running day-to-day service in fast-paced environments. Experienced in staff scheduling, training, stock and ordering, service standards, customer experience, and operational problem-solving, complemented by a background in administration, banking operations, and sales. Known for staying calm under pressure, communicating clearly across multicultural teams, and taking ownership on the floor. Now seeking an Assistant Manager, Assistant F&B, Manager, Restaurant Supervisor, or Operations role in Amsterdam.
Work History
Manager
1 Year 3 Months- Led daily operations, staff scheduling, training, workflow, and customer service.
- Managed inventory and ordering and supported budget optimization and business growth.
- Introduced customer-satisfaction initiatives to strengthen service quality and the guest experience.
Lead Bartender
2 Months- Led bar service and supported smooth operations in a busy restaurant environment.
- Supervised team performance and maintained consistent service standards during shifts.
- Managed stock levels and contributed to cocktail/menu development.
Head Bartender
3 Months- Led bar operations and ensured service quality in a high-volume environment.
- Trained and supervised bartenders and barbacks, supporting team performance and consistency.
- Managed inventory and supplies and ensured the bar was operationally ready.
Barista / Waitress / Bartender
5 Months- Worked across multiple service roles while maintaining speed, quality, and customer satisfaction.
- Handled orders, cash management, and opening/closing procedures.
Waitress & Bartender
2 Months- Provided customer service, took orders, served food and drinks, and maintained an organized service area.
Back Office Operator & Customer Care
8 Months- Handled customer enquiries, transactions, account issues, and digital-banking support with accuracy and professionalism.
- Resolved customer problems and discrepancies while maintaining service quality and clear communication.
Administrative Office Clerk
1 Year 1 Month- Supported daily office operations through scheduling, correspondence, data entry, file management, and internal coordination.
- Improved file-management processes to make document retrieval and storage more efficient.
Sales & Customer Support Representative
- Managed customer relationships from sales through post-sale support, identifying needs and presenting tailored solutions.
Radio Newsroom Attendant
2 Months- Coordinated weekly topics and guest appearances and supported planning and scheduling for live programmes.
Education
Equivalent to Dutch VWO
Skills
Team leadership & coaching
Staff scheduling & training
Inventory
ordering & stock control
Problem-solving & decision-making
Budget awareness & commercial mindset
Microsoft Office & Outlook
Daily operations & shift coordination
Guest experience & service standards
Sales
upselling & customer relationships
Process organization & administration
Multicultural communication
Adaptability in high-volume environments
Microsoft Office (Word
Excel
PowerPoint
Outlook)
HTML5 & CSS3
Basic Python & cybersecurity
Personal Information
Title: ASSISTANT MANAGER | HOSPITALITY OPERATIONS | F&B;
Certification
- Cambridge English C1 Certification 2019
- IBM Certification Basic Python and cybersecurity
EDUCATION & CERTIFICATIONS
French, Spanish, English — highest grades
- Italian Native
- Spanish Native
- English Fluent
- French Fluent
- Japanese B1
- Dutch Beginner / currently learning
Timeline
Lead Bartender
CAU Steak Restaurant
03.2025 - 05.2025Read More
Sales & Customer Support Representative
ADSC Pty Ltd
01.2025 Read More
Head Bartender
Dogs Bar
12.2024 - 03.2025Read More
Manager
Barney's Coffeeshop
09.2023 - 12.2024Read More
Barista / Waitress / Bartender
Coffeeshop Amsterdam
03.2023 - 08.2023Read More
Back Office Operator & Customer Care
BPER BANCA
05.2022 - 01.2023Read More
Radio Newsroom Attendant
#LIVESOCIAL
02.2022 - 04.2022Read More
Waitress & Bartender
Ambhara Bar
05.2021 - 07.2021Read More
Administrative Office Clerk
EnergyGroup Srl
01.2021 - 02.2022Read More
IIS Santorre di Santarosa
Equivalent to Dutch VWO
Read More