Summary
Overview
Work History
Skills
Hospitality lover
Languages
Timeline
Generic
Gabriele Fanelli

Gabriele Fanelli

Amsterdam,NL

Summary

Proven multitasker and problem-solver, I elevated guest satisfaction at Anantara Krasnapolsky Hotel by streamlining room service operations and providing empathetic customer care. Leveraging strong customer service and cash handling skills, I boosted sales and efficiency across roles at Smits of Smithfield and The Lighterman, demonstrating a natural passion for hospitality excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Room Service Server

Anantara Krasnapolsky Hotel
12.2023 - Current
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Verified accuracy and quality of orders before delivery.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
  • Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
  • Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
  • Provide training to the staff
  • Collaborate with other departement

Bartender,waiter

Smits of Smithfield
10.2021 - 12.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender/barista

The Lighterman
01.2023 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Skills

  • Strong customer service
  • Problem-Solving
  • Patience and Tolerance
  • Professional Attitude
  • Natural passion
  • Multitasking

Hospitality lover

I grew up in a small village in North Italy where everyone born with interests for food,drink and product in general.

I like spend my free time to continue to study and improve my knowledge about food and beverage around the world. 

Languages

Italian
Native language
English
Intermediate
B1
German
Beginner
A1

Timeline

Room Service Server

Anantara Krasnapolsky Hotel
12.2023 - Current

Bartender/barista

The Lighterman
01.2023 - 08.2023

Bartender,waiter

Smits of Smithfield
10.2021 - 12.2023

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Gabriele Fanelli