Summary
Overview
Work History
Education
Skills
Languages
Pc Skills
Person
Timeline
Generic
Gabriela Stanciu

Gabriela Stanciu

Vlodrop

Summary

Highly motivated and detail-oriented professional with extensive experience in logistics, customer service, and dangerous goods coordination. Adept at process optimization, problem-solving, and ensuring compliance with safety regulations. Strong leadership skills, with a proactive approach to training and team development.

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.

Knowledgeable [Desired Position] with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Customer Service Officer

GXO
03.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Customer Service Officer

GXO Logistics
03.2023 - 02.2025
  • Hired before the warehouse opening, playing a key role in the implementation and development of the department
  • Created work instructions and ensured the department reached full operational capacity
  • Actively involved in solving issues and ensuring all employees are fully trained and capable of handling their responsibilities
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Dangerous Goods Coordinator

UPS
01.2021 - 12.2023
  • Responsible for the storage, packaging and shipping of dangerous goods while ensuring full compliance with regulations
  • Systematically updated items in the system and ensured proper labeling and documentation
  • Conducted training sessions on IATA, IMDG, ADR and Dangerous Goods handling
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Control Tower Logistics

UPS
01.2019 - 12.2023
  • Monitored KPI’s and ensured timely performance
  • Verified documentation accuracy and ensured data matched the system
  • Supported incident investigations thoroughly when required, providing necessary documentation and assisting regulatory agencies in establishing root causes of incidents or accidents.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Solutions Provider

UPS
01.2018 - 12.2019
  • Provided effective solutions to streamline operations for UPS
  • Handled phone calls to provide solutions and support operational needs
  • Conducted quality checks to ensure compliance with company standards
  • Managed inventory, ensuring accurate tracking and stock control
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Warehouse Employee

UPS
01.2015 - 12.2018
  • Gained hands-on experience in logistics, inventory management, and warehouse operations
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
  • Facilitated smooth cross-functional collaboration between warehouse personnel and other departments to address operational challenges promptly.
  • Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
  • Promoted a positive workplace culture that fostered teamwork among employees while emphasizing individual accountability for achieving operational goals.
  • Streamlined the shipping process by coordinating effectively with logistics providers, resulting in reduced transit times.
  • Performed periodic cycle counts to verify inventory accuracy, identify discrepancies, and make necessary adjustments to maintain reliable records.
  • Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Strapped items down over protective padding to secure throughout transportation.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

MS Excel Essentials -

12.2024

NT2 Dutch as a second language -

IATA DGR - category 6 - Refresher training, excluding radioactive materials -

12.2023

Transport of Dangerous Goods by Road and by Sea – ADR & IMDG – function specific -

12.2023

Hazardous Chemicals Safety Coordinator Training -

12.2023

Bedrijfshulpverlening / BHV -

12.2023

First aid -

12.2018

Hostmanship -

12.2016

Onderwijsassistent – MBO4 -

Variva Opleidingen
12.2014

Criminaliteitpreventie -

12.2013

Sale Alcohol, Tobacco & medicines -

12.2013

Skills

  • Customer Service
  • Team Training
  • Logistics Management
  • Supply Chain Management
  • Dangerous Goods Handling
  • Compliance
  • KPI Monitoring
  • Performance Optimization
  • Problem-Solving
  • Process Improvement
  • Work Instructions
  • Documentation Management
  • PC Skills
  • Microsoft Office
  • Paint Shop Pro
  • WHS
  • Citrix
  • Langdon
  • Exceed
  • GWS
  • Extranet
  • Reflex
  • JDA
  • Customer support
  • Complaint handling
  • Data entry
  • Documentation and reporting
  • Database research
  • Employee development
  • Logistics coordination
  • Delivery tracking
  • Quality assurance monitoring
  • Administrative support
  • Complaint resolution
  • Active listening
  • Problem resolution
  • Customer relationship management (CRM)
  • Product knowledge
  • Critical thinking
  • Staff training
  • Team development
  • Coordination
  • Paperwork processing
  • Prioritization
  • Escalation management
  • Order processing
  • Documentation
  • Business development
  • Quality control

Languages

Dutch
English
Romanian
Spanish

Pc Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Paint shop Pro.
  • WHS, Citrix, Langdon
  • Exceed, GWS, Extranet, Reflex, JDA

Person

Gabriela Stanciu, stanciug54@gmail.com, 06-45246293, 02/15/89, Romanian, Unmarried, Sint Martinusweg 38, Vlodrop, Limburg, 6063BV

Timeline

Customer Service Officer

GXO
03.2025 - Current

Customer Service Officer

GXO Logistics
03.2023 - 02.2025

Dangerous Goods Coordinator

UPS
01.2021 - 12.2023

Control Tower Logistics

UPS
01.2019 - 12.2023

Solutions Provider

UPS
01.2018 - 12.2019

Warehouse Employee

UPS
01.2015 - 12.2018

IATA DGR - category 6 - Refresher training, excluding radioactive materials -

Transport of Dangerous Goods by Road and by Sea – ADR & IMDG – function specific -

Hazardous Chemicals Safety Coordinator Training -

Bedrijfshulpverlening / BHV -

First aid -

Hostmanship -

Onderwijsassistent – MBO4 -

Variva Opleidingen

Sale Alcohol, Tobacco & medicines -

MS Excel Essentials -

NT2 Dutch as a second language -

Criminaliteitpreventie -

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Gabriela Stanciu