Gabriel Melton
Pomona
Summary
A former Shift Leader Manager at Jersey Mikes, I excel in employee training and quality assurance, ensuring compliance with high standards. My expertise includes mentoring staff to enhance performance, adept cash handling, and resolving customer complaints with poise. I've significantly contributed to team efficiency and customer satisfaction, leveraging both hard and soft skills to drive success.
Overview
2
2
years of professional experience
Work History
Shift Leader Manager
Jersey Mikes
08.2022 - 10.2024
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Science - Biology
California State Polytechnic University, Pomona
Pomona05-2026
Associate of Science - Biology
Barstow Community College
Barstow05-2024
Skills
- Employee training
- Opening and closing procedures
- Training and mentoring
- Cash handling
- Accurate money handling
- Quality assurance
- Handling customer complaints
Timeline
Shift Leader Manager
Jersey Mikes
08.2022 - 10.2024
Bachelor of Science - Biology
California State Polytechnic University, Pomona
Associate of Science - Biology
Barstow Community College
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