Fuad Al-Shehari
Wilnis
Summary
Mobile Repair Technician with experience diagnosing device faults, estimating repair costs, and checking warranty eligibility. Handles damage inspection, customer guidance on accessories, parts tracking, and safe electronic waste disposal with care.
Overview
3
3
Certifications
7
7
years of professional experience
Work History
Repair Assistant
Mitsubishi Electric
09.2024 - Current
- Sorted each model after registration to maintain warehouse organization.
- Inspect incoming equipment for visible damage, missing parts, and repair needs before work begins.
- Assisted technicians with repair preparation, parts handling, and workspace organization to facilitate efficient service during peak periods.
- Assisted with basic troubleshooting steps under supervision to support faster repair turnaround.
- Inspected repaired components for visible defects and basic function before releasing them for next steps.
- Supported troubleshooting processes by following established steps under supervision.
- Inspected repaired components for defects and functionality to ensure quality before progressing to subsequent steps.
Mobile Repair Technician
Probello
07.2023 - 11.2023
- Developed diagnostic repair estimates by assessing malfunctions and breakage for accurate cost assessments.
- Replaced screens, batteries, charging ports, and camera modules on iOS and Android devices.
- Diagnosed smartphone and tablet hardware issues using multimeter, teardown, and functional testing.
- Inspected devices for intentional or accidental damage to verify warranty eligibility.
- Disposed of decommissioned devices safely and routed electronic waste to approved recycling facilities.
- Recommended mobile phone accessories based on product knowledge and customer needs to improve sales and customer experience.
Coffee Barista
A Beautiful Mess Restaurant
07.2021 - 10.2022
- Prepared and served coffee, tea, and other non-alcoholic beverages, ensuring adherence to company quality standards.
- Addressed customer questions and special requests with clear, courteous communication.
- Collaborated consistently with team members to meet service expectations. with the team while learning service routines quickly and taking responsibility for daily tasks.
Customer Service and Call Center
Capsule for healthy food
10.2020 - 05.2021
- Actively listened to customers' requests and confirmed understanding to effectively address concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered friendly, efficient service to customers and resolved challenging situations with ease.
- Utilized Microsoft Word and other software tools to create clear, effective documents and communications.
- Engaged in team-building exercises to strengthen collaboration among coworkers. to enhance working relationships.
Restaurant Cashier
Doctor Steak
04.2020 - 10.2020
- Monitored self-checkout systems and provided assistance or intervention.
- Conducted inventory counts, documenting stock levels in computer system to maintain accurate inventory records.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- I worked on the Foodics system in the cashier machine
- Operated Foodics system at cashier station
Restaurant Waiter
Burger Station
08.2019 - 02.2020
- Arranged and prepared tables to create memorable experiences for guests, encouraging repeat visits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Reset and cleaned tables promptly to facilitate quick turnover and maintain guest flow.
Education
High School Diploma - undefined
Ibn Qodamah
Jeddah, Saudi ArabiaCisco Certified Network Associate.
Contacle Networking Institute
Bangalore, IndiaSkills
Ability to work with a group or as an individual
The ability to use Microsoft Office and the Internet
The ability to take responsibility
The ability to learn skills quickly
Device disassembly & reassembly
Certification
ICDL from Contacle Networking Institute in Banglore,India
Windows Certificate from Contacle Networking Institute in Banglore,India
Timeline
Repair Assistant
Mitsubishi Electric
09.2024 - Current
Mobile Repair Technician
Probello
07.2023 - 11.2023
Coffee Barista
A Beautiful Mess Restaurant
07.2021 - 10.2022
Customer Service and Call Center
Capsule for healthy food
10.2020 - 05.2021
Restaurant Cashier
Doctor Steak
04.2020 - 10.2020
Restaurant Waiter
Burger Station
08.2019 - 02.2020
Cisco Certified Network Associate.
Contacle Networking Institute
High School Diploma - undefined
Ibn Qodamah
Languages
Arabic
English
Dutch