Frosina Talevska

NMI

02.2024 - Current

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Coached team members in techniques necessary to complete job tasks.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained database systems to track and analyze operational data.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

NMi Netherlands

05.2022 - 02.2024

Managing financially and practically special projects (new markets, biggest projects in value, risky projects, innovative projects related to the reduction of carbon emission, new network energy supplying systems, energy side demands responses.
Closing the projects with a proven margin
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Managed projects from procurement to commission.

Apave International

09.2019 - 12.2021

Responsible for international technical operations within 50 subsidiaries worldwide and more than 10.000 technical employees.
Managed implementation of new technological improvements resulting in increased efficiency.
Developed innovative solutions to complex technical problems, resulting in improved system performance.
Led successful efforts to obtain necessary certifications, demonstrating compliance with industry regulations and best practices.

Apave Asia Pacific

09.2012 - 09.2019

Conducted research to identify new markets and developed a growth strategy focused on clients satisfaction.
Development of Energy Sector in South East Asia (9 locations in Vietnam; China, Myanmar, Japan, Brunei and Malaysia) from zero-point including Developing the Investment Plan and Fiscal Budget, Market Research, Providing Commercial Marketing and Sales activities, Business development plan, Setting up subsidiaries and their integration into the system of Apave International, Recruitment of local personnel, Organizing competencies personnel training, Project Management and technical support.
Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
Managed and analyzed budgets, P&L, balance sheets and sales reports.
Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
.Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
Led cross-functional teams to deliver successful projects on time and within budget constraints, meeting business objectives.
Collaborated with upper management to implement continuous improvements and exceed team goals.

Summary