Frederika Adamčíková
Praha
Summary
Experienced HR Operations Professional skilled in end-to-end HR processes, compliance, payroll, and business partnering. Streamlines operations, optimizes systems, and ensures efficiency. Strong knowledge of labor laws and a problem-solving mindset. Committed to delivering exceptional HR services for organizational success. I like new challenges and good coffee.
Overview
9
9
years of professional experience
Work History
HR Manager Western Europe
CN Group CZ a.s. / Ciklum
01.2022 - Current
- Successfully managed and led the HR department for Ciklum Western Europe, overseeing People Operations for 3 locations and diverse employee populations.
- Leadership of HR team of 5 direct reports and 3 dotted line
- Served as a trusted liaison to the leadership team, providing strategic HR guidance and insights to support organizational goals and objectives
- Supported the development and implementation of HR initiatives aligned with the company's strategic direction, fostering a culture of continuous improvement and employee engagement
- Performed advisory and HR business partnering tasks by collaborating with managers and executives to address complex HR challenges, such as employee performance, talent development, and organizational restructuring
- Developed and implemented strategic People operational strategies, policies, and procedures to enhance efficiency and effectiveness, resulting in streamlined processes and improved service delivery.
- Ensured alignment of People operations with business objectives and global People standards, fostering a culture of operational excellence and compliance
- Monitored key People metrics and performance indicators to identify areas for improvement and proactively addressed operational challenges, resulting in enhanced employee satisfaction and engagement
- Collaborated with cross-functional teams to implement People systems and technologies, such as HRIS, that optimized People service delivery and improved data accuracy
- Maintained People policies, procedures, and documentation in compliance with legal requirements and company policies, working closely with local People Country managers to ensure consistency
- Worked closely with legal and compliance departments to address any compliance issues or investigation
- Directed complete payroll process for multiple countries, supporting both external and internal payroll process
- Developed and maintained payroll policies, processes, and controls to ensure data accuracy and confidentiality, while monitoring payroll-related metrics to identify opportunities for improvement
- Developed and implemented global mobility policies, procedures, and guidelines to support employee relocation and international assignments, collaborating with local People teams to ensure smooth and compliant processes
- Collaborated with external vendors and service providers to ensure efficient and cost-effective relocation and assignment management, resulting in successful employee transitions
People Operations Manager
Wrike Czech s.r.o.
02.2021 - 01.2022
- Establishment of People operations processes on a global scale, playing a pivotal role in building and implementing operational frameworks from the ground up
- Developed and implemented comprehensive HR policies, procedures, and guidelines, ensuring compliance with local labor laws and industry regulations, while aligning with the organization's culture and values
- Built strong relationships with key stakeholders, including senior leadership and cross-functional teams, to understand business objectives and develop tailored People strategies and initiatives to support organizational growth
- Designed and executed effective onboarding and offboarding processes, creating a seamless experience for new hires and departing employees while maintaining compliance and data privacy
- Implemented scalable HRIS systems and tools to streamline People operations, resulting in improved efficiency, data accuracy, and analytics capabilities
- Led talent acquisition efforts, establishing recruitment processes and strategies to attract and hire top talent, including defining job requirements, developing job descriptions, and optimizing sourcing channels
- Implemented performance management programs, including goal setting, performance evaluations, and feedback mechanisms, to drive employee engagement, development, and retention
- Led the design and delivery of HR training programs, equipping managers and employees with the necessary skills and knowledge to promote a high-performance and compliant work environment
- Acted as a trusted advisor to the executive team, providing strategic insights and recommendations on People-related matters to drive business success.
- Created and maintained a positive and inclusive work environment, promoting diversity, equity, and inclusion initiatives throughout the organization.
HR Business Partner - Commercial
Coca-Cola HBC Czech Republic & Slovakia
01.2020 - 01.2021
- Collaborated with leadership to assess and improve policies across board
- Worked on employee engagement surveys, including data evaluation and action planing forward
- Designed and implemented organizational structure change across Sales and Marketing in Czech Republic and Slovakia
- Overtook all personal agenda (full life-cycle) for all Sales, ComEx and Marketing employees in CZ and SK
- Developed succession plans and talent management
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
- Provided full legal and administrative support with COVID-19 crisis management with employer obstacles to work, limited employment availability, temporary unemployment etc
Chief of Staff
AT&T Global Network Services Czech Republic s.r.o
01.2017 - 12.2019
- Single POC for all external and internal communication for organization of 1500 people across 3 locations in EMEA
- Facilitated communication with all senior stakeholders and external vendors, facility and building management
- Ownership of leading company and organization culture and life of the organization population
- Produced ad hoc reporting for senior leadership team
- Organized and attended multiple hiring trips to locations outside of EU to identify and interviews best candidates
- Oversaw all HR needs for 1000 employee operation across 3 locations in 2 countries
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans
- Created programs to improve employee engagement in daily business processes and life of the organization, established eNPS surveys and following action/plans based on results.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees
- Reduced process gaps while supervising employees to ensure optimal productivity
- Created annual budget forecasting information for executive and corporate purposes, currently handling budget of 22 000 000USD to support the operations in Central Europe, while being 10 000USD favorable to forecast, including FX rate
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
Operations Manager
AT&T Global Network Services Czech Republic
01.2015 - 12.2016
- Direct leadership of a team of 15 Customer Care Representatives
- Coaching based on Data driven decision making and behavioral oberservation
- Utilizing Direct Feedback model and other leadership tactics
- Identifying individual development needs and provided coaching to these
- Analysis and development of service goals and service level agreements for an in-bound call center
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Worked with support teams to resolve issues with product, service or accounting areas
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
Education
Associate of Arts - Political Science / History of Arts
University of Presov
Presov, Slovakia02.2015
Bachelors - English Language and Literature - English language and Literature
State language School
Presov2011
Skills
- Global People Operations
- Organizational design
- Compliance and Legal Requirements
- Global Payroll Operations
- Global Mobility
- Strategic Planning
- Leadership and Team Development
- Business Partnering
- HRIS and Technology Implementation
Timeline
HR Manager Western Europe
CN Group CZ a.s. / Ciklum
01.2022 - Current
People Operations Manager
Wrike Czech s.r.o.
02.2021 - 01.2022
HR Business Partner - Commercial
Coca-Cola HBC Czech Republic & Slovakia
01.2020 - 01.2021
Chief of Staff
AT&T Global Network Services Czech Republic s.r.o
01.2017 - 12.2019
Operations Manager
AT&T Global Network Services Czech Republic
01.2015 - 12.2016
Associate of Arts - Political Science / History of Arts
University of Presov
Bachelors - English Language and Literature - English language and Literature
State language School
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